Question about Xerox Documate 262I - Document Scanner - Duplex - Xdm262i5d-Wu

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Xerox documate 262i paper feed problem

When scanning sometimes the paper won't feed into the scanner and get a flashing red light.

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

Binary Bob
  • 91 Answers

SOURCE: Xerox Documate 252, just quit working

The flashing green light has the following meaning:

• Blinking green: indicates the scanner is waking up from power
saving and preparing to scan.
• Steady green: indicates the scanner is ready to scan.

How to Adjust the Power Save Settings for the DocuMate 252
1. Right-click on the One Touch icon and choose Show
Hardware from the pop-up menu.
You can also click the scanner icon at the top of the One Touch
Button Panel.
If the Hardware View of the panel is open you can also right-
click on the DM252 icon.
The Hardware Properties dialog box opens and shows
information about your Xerox DocuMate 252 scanner.
2. Click the Properties button.
Your scanner has a built-in power saving feature that is set to
power down after 15 minutes of idle time. You can change the
time before the scanner powers down, from 1 minute to a
maximum of 3 hours.
3. Click the arrows for the Lamp timeout setting and choose a
time setting.
To return the scanner to its factory settings, click Reset Device.
4. Click OK to save the changes and close the dialog box.

Let me know if this solves the problem and thank you, Binary Bob

Posted on Dec 10, 2008

  • 1 Answer

SOURCE: my Xerox Documate 510 adds

you probably have something on the scanning bulb when it goes through the feeder. The scanning bulb is directly to the left of where you use the flatbed. Clean that glass with a dry, clean cloth and you should be back in business.

Posted on Mar 05, 2009

mohanchennai
  • 490 Answers

SOURCE: I have a xerox documate 510 scanner I can not scan

Clean the rubber rollers with Iso Propyl Alcohol. If worn out replace them. Fan the papers so that they are not sticky. This should work.
S. Mohan

Posted on Aug 29, 2009

  • 7 Answers

SOURCE: Xerox Documate 152 - Scan quality is now V.BAD!

I would go to Xerox.com and look up their knowledge base. Here is a copy of data from their site related to this problem:

Symptom: Scanned images have poor image quality, are fuzzy, unclear, or hard to read.
Cause: There are several things that can lead to poor image quality including the scan settings, dirt on the scanner, and driver problems. Solution: Note: If you scan as a PDF file and your scans look fuzzy when viewed in PaperPort, try right clicking on the file and selecting "Open" to open them in Adobe Reader. If they display fine in Adobe Reader then there is nothing wrong with the scans, it is simply that they are not being displayed well in PaperPort.

The following solutions can help resolve poor scan quality.

Solution 1 - Adjust the scan settings

Try increasing the resolution of your scan. 300 dpi to 400 dpi should be clear for most images

  • If you are scanning in Black and White, try Grayscale or Color. Some images will not display correctly in Black and White
  • You can also try adjusting the brightness and contrast
  • Note: For information on adjusting your scan settings, refer to the user guide for your scanner
Solution 2 - Clean and Calibrate the scanner

Note: Calibration only applies to sheetfed scanners.

Use the link below for instructions on cleaning and calibrating (if applicable) your scanner:
Solution 3 - Reinstall the scanner driver Select a link below for instructions on reinstalling your scanner driver:

Posted on Jan 10, 2010

dlopez762
  • 34 Answers

SOURCE: XEROX DOCUMATE 510

Hello.

I am a Support Engineer with Xerox Scanners.

There would have been an extra pad in the original box that the scanner came in. If you no longer have this pad, you can order the maintenance kit here. This kit will also include the necessary components to clean the feed rollers.

If the feed rollers are worn out, you will need to have the scanner serviced.

Please contact us to discuss your service or replacement options by calling 800-648-0410.

Regards,
Xerox Scanners Support

Posted on Sep 28, 2012

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1 Answer

How do I replace rollers that are too slick to feed paper properly and from where can I purchase said rollers?


The rollers may have become glazed from feeding particular paper stock. Your machine may be old enough that the feed rollers are simply worn out. Finding replacement rollers could be difficult, especially if the machine is so old it no longer is supported.

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Is there any problem with scan process if not where is the problem?

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I have xerox dc 250 machine, it shows fault code 077-909, paper jam at tranfer module but i checked there is no paper in it??


Hello friend, you are not alone !!!!
From http://www.copytechnet.com/forums/xerox/28764-dc-250-fuser-problem-077-909-a.html

At the bottom of the page it says.......

'what sometimes happens is that the sensor flag/arm call it what you will, twists out of its holder and jams, hence the machine thinks that there is still paper. the flag/arm should pivot freely'

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1 Answer

Documate error 8


Hello.


I am a Support Engineer with Xerox Scanners.

E8 is a Paper Jam error that could be caused by:
- paper crumpling during scan.
- paper is multi-feeding all at once instead of feeding separate.
- scanner continuously tries to feed after paper has fed through.


if the paper is crumpling during the scan, make sure the inside of the scanner is clear of any obstructions. use the paper guides in the ADF tray to keep the paper straight when feeding in.

if the paper is multifeeding while scanning, fan out the pages before inserting them into the scanner. if problem persists, try cleaning the rollers with rubbing alcohol and a lint free cloth.

if scanner tries to continually feed after the paper feeds through, the ADF tray will need to be reseated. open the scanner and remove the ADF tray at the top. line up the 4 keys at the bottom of the tray with the 4 corresponding key slots inside the scanner. push the tray back until it clicks into place.


We also have an extensive support site and knowledgebase at
http://www.xeroxscanners.com/en/en/support/


If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.


Regards,

Xerox Scanners Support

Jan 28, 2013 | Xerox DocuMate 162 Pass-Through Scanner

1 Answer

Xerox documate 152 scanner - won't scan


Hello.

I am a Support Engineer with Xerox Scanners.

If scanner is stopping @ 98% is normally due t oa communication problem. Make sure USB cable is conencted to rear of PC ,and cable is no longer than 6ft..


We also have an extensive support site and knowlegebase at http://www.xeroxscanners.com/en/en/support/


If you continue to experience trouble, please feel free to contact us by calling 800-648-0410bsat4ube4gblqiaaaaasuvork5cyii=.

Regards,
Xerox Scanners Support

Oct 30, 2012 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

The scanner takes 2 sheets of paper at a time instead of 1 so only 1 is being scanned. I've tried a different paper that is thicker than regular printer paper and it's still doing it.


There is a pad below the feed roller that wears out. It is called a ****** pad, it retards the feeding of extra sheets of paper. That pad will need to be replaced. Once it is it will stop multisheet feeding.

Apr 01, 2010 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

Incomplete feed


try correcting the page width and make sure one page goes through at a time also you can press the bottom of the paper and it will feed better

Mar 18, 2008 | Xerox DocuMate 252 Path-Through Scanner

2 Answers

Documate 510 scanner ADF problem


Hello.

I am a Support Engineer with Xerox Scanners.

If the feed rollers are worn out beyond the point of cleaning, you will need to have the scanner serviced or replaced.

Please contact us to discuss your service or replacement options by calling 800-648-0410.

Regards,
Xerox Scanners Support

Dec 07, 2007 | Xerox DOCUMATE 510 Flatbed Scanner

2 Answers

XEROX DOCUMATE 510


The rollers and retard pad need replaced.
The rollers are self explanitory, the retard pad is so named to retard the feed of multiple sheets of paper.
That is your problem.

Nov 07, 2007 | Xerox DOCUMATE 510 Flatbed Scanner

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