Question about HP PhotoSmart C4385 All-in-One Printer

1 Answer

Printer won't print

I moved and unplugged my printer now it won't print. It will copy or scan but not print.

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  • 461 Answers

Check the connection to the computer. Something has happened to the cable or port or it is not inserted properly.

Posted on Jan 12, 2009

6 Suggested Answers

VOTIT
  • 2071 Answers

SOURCE: Won't scan or copy

Solution
These errors are usually caused by a failed scan, a bad installation, communication problems or software conflicts. Follow the steps below until the problem is corrected.
Step one: Restart the computer
Close all programs and restart the computer. A required task might have stopped running or the system resources might have decreased due to tasks left running. Restarting the computer will refresh all Windows tasks as well as increase the available system resources.
Step two: Check for the correct entries in the Device Manager
Verify that the unit was installed on a DOT4 virtual port in the Device Manager.

  1. Right-click My Computer , and then click Properties .
  2. Click the Device Manager tab. (In Windows 2000 and XP, click the Hardware tab , and then click Device Manager .)
Check the list of installed devices for references to DOT4. If there are no DOT4 references, the software has not installed correctly.
If any of these entries are missing, the software did not install properly. Review the information in the HP document Troubleshooting Installation Issues for USB-Connected HP All-in-One Products in Microsoft(R) Windows (bpu01858) for installation assistance.
Step three: Check for communication problems between the all-in-one and the computer
Communication might have failed between the all-in-one and the computer. Review the information in the HP document USB Connected HP All-in-One's Software Reports a Disconnected or an Error Status (bpu01859) to check for communications problems between the HP all-in-one and the computer.
Step four: Check the computer to see if it is infected with a computer virus
If the all-in-one prints but will not scan correctly and does not show any symptoms of communications problems, the computer might be infected with a virus. Some viruses try to disable virus scanning software and in doing so disable scanning from the all-in-one. The following are symptoms a virus problem:
  • The scanning software works after installing the all-in-one software until the first time the computer is restarted.
  • In the Device Manager, opening the Properties of the Imaging Device entry will reveal a status of "code 19" or "code 28".
  • A Scanner Cannot be initialized error occurs. While this error may other reasons, a virus will cause this error.
When the all-in-one is turned on and connected, follow the steps below to see if this is the problem:
  1. Right-click My Computer (click Start first in Windows XP) and then click Properties .
  2. Open the Device Manager:
    • Windows 98 and Me: Select the Device Manager tab.
    • Windows 2000 and XP: Select the Hardware tab, and then click Device Manager .
  3. Locate the Imaging Device entry and click the plus (+) beside it. It may have an exclamation mark beside it.
  4. Right-click the all-in-one entry under Imaging Devices, and then click Properties .
  5. A Properties screen will open. Look at the Device status section.
Hope it may helps;.
Regards, VOTIT

Posted on Sep 20, 2008

  • 2 Answers

SOURCE: Printer will copy and scan but will not print anything from internet

copi driver instal to my computer

Posted on Oct 02, 2008

  • 4 Answers

SOURCE: Dell 962 Printer won't scan

re-install the software that came with the printer.  that should solve the problem
Randy

Posted on Dec 02, 2008

diddydaveh
  • 154 Answers

SOURCE: I can't scan on my Brother MFC 5440 CN

Hi, remove the softsware that came with the Brother, and then re-install as per the manufacturers instructions

Posted on Jan 10, 2009

  • 1 Answer

SOURCE: HP 6210 won't scan or copy (prints okay)

Same problem here too! Ever resolved?

Posted on Jun 25, 2010

  • 32 Answers

SOURCE: My LaserJet 3055 All-in-one can

"Power off" printer > Press & hold 'ENTER' > 'Power on'. Continue to hold 'ENTER' key only till "Program storage intt." (or similar nsg.) appears.
Wait & Let the unit boot to "Ready" message in the screen. Reload PC with device driver. Try to scan. If error persists Formatter PCB may need replacement.

Posted on Jan 26, 2011

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