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Dyson 24 animal wand extends too far in

When i replace the wand into my dyson 24 animal it seems to go too far in and depresses the flap at the base, and the hose falls way below the wand release button

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: My dyson dc14 not sucking only from the hose

Hi- I have the same problem: suction fine, but the brushbar was not spinning. I went 1st to the Dyson site and went thru their troubleshooting guide and I'd done all those things, so I called Dyson (1-866-MY DYSON in the USA) and they walked me thru a very simple solution.

What worked was to "rest" the bare floor/carpet adjustment, and it's very easy! You do this by clicking the carpet to bare floor adjustment back and forth at least 5 times. Make sure when you end it's on carpet. Then tilt it back all the way from the upright position so it's flat on the floor and turn it onto it's left side. The carpet indicator should be below the word carpet. THAT WAS IT! As soon as I turned it on again, the brush bar is spinning great! I wish I could tell you right now how well it picks up, but unfortunately I took out the filter and rinsed it, so I have to wait until tomorrow to **** anything up. However, I'm sure it will work now that the brush bar is moving. Like I said, the suction was fine.

Just as an FYI--If you call, they will have you try other things to rule out other problems 1st. I had already done all the things suggested in their troubleshooting guide on their site and the only additional thing they asked me to try was to turn it on and tilt it back as though you are going to vacuum and make sure the suction from the top tube had stopped, as it normally does, and mine did.

Hope this helps!

Liz

Posted on Oct 28, 2008

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SOURCE: Dyson Animal hose collapses when using attachment hose

You have a clog in either your hose or your wand. You need to take off the wand and hose and inspect them.

Posted on Dec 02, 2008

chrispurs1
  • 372 Answers

SOURCE: Changing the main hose on a Dyson DC15 Animal

Hi Bob.

If you look carefully where hose & elbow jount enter machine you will see a slot.
Rotate elbow so that lug on elbow aligns with slot & pull off.

http://dysonmanuals.llc.nu

Posted on Jan 14, 2009

tvservice306
  • 458 Answers

SOURCE: extendable wand difficult to entend

try USE WD-40 (http://www.uline.com/images/en-us/transparent.gif ) to spray ....Wand Assy and Hose Assy.....

Posted on Jan 02, 2010

  • 4 Answers

SOURCE: Power shuts off on my dyson dc17 animal

I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.

So if you remove the clear cyclinder debris catch thing all you will have is the purple cyclone on top and on the bottom is the black rubber gasket....

Posted on Jan 04, 2010

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1 Answer

How to replace hose on dyson animal


Reales the hose and extend the wand buuton on the top releases it from the pole

bottom of unit where the cup sits there is a clip press that
\
Replacement Dyson DC25 Hose complete DY 915677 07

Apr 24, 2015 | Dyson Bagless Upright Vacuum DC25 Animal

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How do you get the extension off then its raised all the way to the top?


Hi there, it's Jack at Dyson.

DC25's instant-release hose and wand are designed to detach quickly and easily when you need them. There are no fiddly clips or buttons to press - when you extend the wand upwards to it's fullest extend and pull it firmly, it should separate from the main body of the vacuum:


If the wand seems jammed, or you continue to have difficulty removing it, our experts are on hand to take some further details and provide assistance. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 16, 2015 | Dyson Dc 25 Animal

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Suction only coming through the wand when its replaced its not switching back to the upright. I have a dyson DC28 animal


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC28 doesn't seem to be working correctly. It sounds as though the change-over valve may be jammed - this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.

You may find a blockage is jamming the valve - you can check for this using our online Support guide:

http://content.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

If you can't find any obstructions, please get in touch with us directly as we'd appreciate the opportunity to provide further assistance. If you email us at askdysonUS@dyson.com, we'll be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Nov 29, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

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The bottom of the vacum isn't sucking


My dyson animal seems to have a blockage in the base it makes I sucking noise then pops the sucks ion threw the wand is fine

Oct 22, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

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How do you disengage the wand, it is stuck? Can not pull it out.


Hi there,

Sorry to hear you're having difficulties with your DC28. If you're having trouble removing the wand, the hose may have been twisted the last time you replaced the wand on the cleaner after use. To release it, try following these simple steps:
  • Pull up the wand as far as it will go
  • With the rear of the cleaner facing you, follow the hose down to its base, then stretch the loose section of hose away from the cleaner
  • Pull the hose release tab to detach the base of the hose from the cleaner
  • Allow the hose to untwist itself
  • Reattach the hose to the cleaner
You should find that by detaching the hose and allowing it to straighten itself, the wand is able to move freely. However, if you're unable to do this, please get in touch with us directly so we can help you further. You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. One of our experts will be happy to provide the assistance you need.

Kind regards,

Jack
Dyson Customer Service

Jul 27, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

I have a Dyson Animal DC28 and the wand won't pull out. This has just happened out of the blue - I was using it with no trouble up to now. I pull up and it just gets stuck. Any help would be...


Hi there,

I'm sorry to hear you're having difficulties with your DC28 Animal. From what you've described, it sounds as though the hose may have been twisted the last time you replaced the wand on the machine. This is easy to resolve by following these steps:
  • Extend the wand upwards as far as possible
  • With the rear of the cleaner facing you, follow the hose down to where it attaches to the cleaner
  • Whilst stretching the loose section of hose away from the cleaner, pull the hose release tab to detach the base of the hose from the cleaner
  • Allow the hose to untwist itself
You should now be able to pull the wand out to it's fullest extent, removing it from the cleaner. Once you've done this, simply reattach the lower end of the hose to the cleaner.

If you have any further questions, or if you'd prefer someone to talk you through this process, you can call us free on 1866MYDYSON.

Kind regards,

Jack
Dyson Online Customer Support

Jun 27, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

I just received a DC 28 animal vacuum and I cannot pull the extension wand out. I see the button to make the wand go up out of the hose, but I cannot figure out how to release the handle from the vacuum. ...


Hi there,

The Quick-draw Telescope Reach wand on your DC28 is designed to detatch from the cleaner automatically when you extend the wand to it's fullest extent. When you replace the wand on the cleaner, the wand will retract automatically down inside the hose. The button on the rear of the wand which you mention will separate the end of the hose from the wand, so you can use the hose without the wand attached when cleaning in tighter spaces. You do not need to press this to extend or retract the wand.

If you have any further questions about using or maintaining your Dyson, please see the user guide supplied with the cleaner, or visit www.dyson.com and click on 'Support. If you'd prefer to speak to one of our experts directly, you can call us free on 1866MYDYSON.

Kind regards,

Jack
Dyson Online Customer Support

Jun 23, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Dyson Animal hose collapses when using attachment hose


You have a clog in either your hose or your wand. You need to take off the wand and hose and inspect them.

Nov 15, 2008 | Dyson DC07 Animal Bagless Upright Cyclonic...

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Dyson dc07 animal bagless


You probably have a blockage somewhere in the hose or in the base where the hose goes in. Remove the plastic tube at the base of the hose by simply unclicking it and remove the obstruction.

Nov 07, 2008 | Dyson DC07 Animal Bagless Upright Cyclonic...

3 Answers

Dyson DC 14 Animal is not sucking dirt


our dyson had the same trouble,we unclogged it by taking the bottom air valve off by the base and out the obstuctions above in the handle



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