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Machine does not recognize toner cartridge. When I put cartridge in machine it says "install black cartridge."

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Probably electrod is durty. If it is genuine cartrige you might need to clean the cooper electrode with clean foam-rubber swab or lint-free cloth slightly dampened with water. Use a clean dry foam-rubber swab or lint free cloth to remove the moisture from the contacts. Do not touch or wipe the nozzle plate on the bottom of the cartridge
More information is here
Good Luck
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpd04230&jumpid=reg_R1002_USEN

Posted on Jan 12, 2009

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Please remove the toner and reset the machine. If it is still not working you may need to have the machine cleaned by a professional with a non-static vacuum.

Posted on Jan 12, 2009

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To start, remove all toners, and unplug the machine for ten minutes.

Then restart the toner install procedures.

If this does not fix the problem, the machine must be cleaned inside, as toner residual may prevent from recognising toner cartridges.

See Clean your laser printer safely with these tips

Posted on Jan 12, 2009

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  • HP Master
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Can you please provide us the model of this printer so we can help you better, and you can also try to remove the cartridge again and put it back in and then power off the printer for a minute then power it back on...

Posted on Jan 12, 2009

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