Question about Philips HDD1630 MP3 Player

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Device Manager can't read the device

The device is fully charged and everything. I added the hardware and the PC can read the device, but once i click on synchronizing, the windows media player can't read the device. I try going on the philips device manager, and it says "The device is not connected" I unplugged it and go on music on the mp3 player, then to all tracks, and for each title of music, there's boxes like wingding boxes and the whole thing becomes frozen. I think the device is corrupt, and the only solution i know is to format the whole thing, but obviously i can't do that, without the device manager! HELPP!!!

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  • gryvon007 Jan 12, 2009

    Also, I have windows XP, and also i have the required window media player 10.

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  • Master
  • 8,596 Answers

Here is something you can try:

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Mar 18, 2009

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