My LG Envy turns off all the time no matter what if the key guard or key lock is on and I know it is not a battery problem because it always has plenty of life
Please, please, please anyone who is having this problem, FIRST back-up
all your pictures/videos that are on your phone, by either texting/emailing them or putting them on a MicroSD card. Next, contact Verizon
& inform them of this. This is the 1st phase of a software problem,
which, as Stevenleopol has found out the hard way, just like we did, later destroys your phone by just flashing the Verizon Wireless logo-it will never turn on again. Once this happens, ALL OF THE PHOTOS/VIDEOS/INFO on your phone is LOST FOREVER!!!! You can never get back into your phone! This just happened to my fiancee and we lost SOOOO many sentimental pictures & videos...we spoke with multiple techs at verizon and even called LG and they all said once this happens, the phone is dead. This same thing (the flashing verizon logo) had happened to me when we first got the phones almost 1 year ago and I was trying to initialize my brand new phone, and it had to get immediately sent back. These phones are not meant to shut off by themselves...it is a software problem, not a power problem...do not hesitate on backing up files & contacting verizon. You don't want to lose memories like we did, it sucks bad! Verizon will send you a "Certified Like New" phone in the same color, as long as they have one in stock. Good luck to everyone!
Feb 26, 2009 |
LG enV VX9900 Cellular Phone