Question about Kenmore 66312/66319 Microwave Oven

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Kenmore microwave 72180012

Most of the time when the microwave is on there is a noise related to the turntable. It is a grinding type noise. I thoroughly cleaned the microwave, and while it did help a bit, I still hear the noise. I bought this in August of 2006. Any thoughts?

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The motor that is running the turntable may be going bad.

Posted on Jun 10, 2007

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You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

If you don't have your owner's manual, you can just enter your full model number at the Sears parts site.

A full Sears/Kenmore model number has 3 digits, a dot, then 8 more digits, such as ###.########

On the resulting page, look to the right for the blue "View manuals" button. Click there.

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That Sears-related site has many free manuals. While the manuals they list there are all free, they will ask you to register.

Many times, the owner's manual will have the installation instructions inside.

If yours is not listed there for free, you would have to order it through the
Sears parts site.

That's where you could also order any needed parts and find handy exploded parts views.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answe

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You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

You can usually find exploded views and order parts by entering your model number at the Sears parts site.

A full Sears/Kenmore model number has 3 digits, a dot, then 8 more digits, such as ###.########

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

You can usually find exploded views and order parts by entering your model number here at the Sears parts site.

A full Sears/Kenmore model number has 3 digits, a dot, then 8 more digits, such as ###.########

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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Many thanks to e3enigma above! I removed the synch motor under the turntable; all other microwave functions work fine and the grinding noise is gone, hooray! A trip to the appliance parts store tomorrow for a replacement synchronous motor and all should be well. Thanks again!

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That model number doesn't ring a bell. Is that right? Is it foreign?

Chances are the coupler and/or turntable support will be damaged or warped.

Also on some brands, the "packing" (often a rubber grommet) must be replaced.

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It will need a new turntable motor. If you or a friend decide to work on it, we have *critical* safety, disassembly, and troubleshooting info at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk You can find helpful exploded view diagrams and order parts by entering your base model number (without the suffix) here: http://tinyurl.com/gv383

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