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Top load neptune wont spin and finish

It washes and gets to about 10 minutes and gives me the dc code. I move stuff around and try it again and it sounds like it is trying to spin and then stops. It drains fine and only leaves a couple gallons of water. How do I know what to look for to fix it?

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  • Washing Mach... Master
  • 9,472 Answers

The DC error indicates the control determined the basket was out of balance and thus would not ramp up to a full speed spin. It is possible the noise from the motor is also causing drag and giving the board the impression that the basket is not moving freely. What is the model number?

Posted on Dec 04, 2012


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Posted on Jan 02, 2017

  • 188 Answers

SOURCE: Kenmore front-load washer stops at rinse cycle

When the washer initially fills for the wash, is it only hot water entering the drum? Try switching the water temperature between hot and cold as it fills. If any of them show little or no water getting through, it sounds too easy but check to make sure water supply taps are on, and that the cold/hot fill hoses aren't reversed. Remove the fill hoses and check any of the screen filters for blockage (in the hoses and in the inlet water valve). When the machine stops and waits to fill but all you hear is a hum, it sounds like there is power going to the valve but water is not able to get through it.
Good luck!

Posted on Mar 03, 2009

  • 335 Answers

SOURCE: During spin cycle on Neptune TL, at around 12 minute mark, washer

Hi mgrey,

Thank you for the machine model number confirmation. Who ever offered up the clutch as a possible issue has a clue. Could be the Tub Displacement Sensor but from my experience 10 times out of 10 it’s the clutch. I’ll post this info as a solution, the next question is read the info look at the Service manual and see if you or someone you know that is handy can drop the clutch out of the machine and inspect. They can then evaluate the clutch to see if it’s what I call a soft failure, clean up and re-lube of the Clutch roller bearings. If the clutch roller bearings can be cleaned up and re-lubed and the clutch spring is not broken then you could be back in service today. If you call in a repair service and they have a clue and don’t shotgun parts into the machine the cost could be around $300+ for the clutch and labor. They won’t clean up and re-lube the clutch bearings. Please See this post for clutch maintenance it’s a recent post. I have some Pic’s that show the clutch and a replacement new clutch recommendation if it comes to that. I’m an owner of the machine and can offer phone support if you need. You can contact me at and I can forward you a phone number. Post back anytime and I or someone will be there to help, I hope you can tolerate the down time, so many of these machines are junked for fix that is easy for the average DIY’er. Rich

I'll paste in the basic steps to follow;

Access and remove the Clutch for maintenance
Disconnect 120VAC power cord.
The Service Manual and Sears Parts Direct for reference.
Raise the top of the machine. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. See page 33 of the SM for putty knife insertion point.
Remove the front panel see page 41.
Tools required;
3/8 inch socket and socket wrench to remove clutch pulley bolt. Page 47 of the SM
1/2 inch socket or wrench to loosen Drive Motor tension bolt.
5/16 nut driver or 5/16 ¼ socket on an extension to remove front panel see page 41 of the SM.
1. Lean the washer back and blocked in that position for a better reach angle. Rotate 3/8” clutch Pulley Bolt CW to remove clutch bolt.
2. Follow SM page 46 & 47 to remove clutch pulley.
3. Remove 4 screws holding plastic cover on clutch, inspect clutch spring to make sure it is not broken. Inspect roller bearings clean up with WD-40 and re-lube with bearing grease.
4. Replace white bearing plate into clutch pulley hub, insure key slot slips into clutch Spring pin in clutch hub.
5. Replace Clutch plastic cover with 4 screws.
6. Reseat clutch on spinner shaft and rock back and forth while lifting clutch with upward pressure to reseat clutch. When seated properly you will feel a 1/16-1/8" gap between the Pulley face and shaft end as mentioned and shown on page 47 of the SM. On reinstallation, tighten Clutch Pulley bolt CCW to 96” pounds 8’ foot pounds (Snug no torque wrench required).
7. Do a quick wash and make sure clutch runs true with no wobble or clicking sound. If the clutch has not been seated properly it will spin off. If this happens go to page 16 of the SM Board Output Test and turn on Drain Pump in Service Mode to pump out excess water.
8. Repeat steps 6&7 if the clutch has excessive noise or spins off.

Here are some folks that did this maintenance with positive results.
Positive Fix1/19

Positive Fix 1/18
Positive Fix 3/4
Positive Fix 3/4 different Forum

Posted on Apr 05, 2009

  • 335 Answers

SOURCE: error code of "dc" on my TL Maytag Neptune

If your machine is FAV6800AW or FAV9800AW the dc/UC errors are caused by a clutch malfunction. Your machine is shutting down with those errors so your Tub Displacement Sensor is working as designed.

Fix the Clutch malfunction and you can wash a single sock or a load of blue jeans and you will not take the dc or UC unbalance errors. See this post for the fix.

Post back if you have questions or need help.


Posted on Oct 06, 2009

  • 335 Answers

SOURCE: My Neptune Tl FAV6800AWW will not go from rinse to spin

Failing at the 11 minute mark is the start of Spin Cycle and is key for clutch malfunction diagnosis see this post for a technicial description. The great folks at Maytag Eng. even hang out there dirty laundry in the Service Manual for the issue of a poor clutch design…. No pun intended….sure :). I could be in left field with my assumptions I’ve got to get my clutch to fail again due to those nasty sticky one-way roller clutches to be 100% dead on.

I agree with the other forum member solution, I own the machine and I feel this could be a clutch issue also. Check out the Tub Displacement Sensor with this check and make sure the transitions change the display from UC (unbalance closed) normal TDS position to UO to (unbalance open). Here is the test TDS Troubleshooting. You don’t need to disconnect the TDS from the Washer frame as I did just do the thru the lid check. Just make sure you pull and push down the tub as I described to make the tub excursions to test the Tub Displacement Sensor. I have not measured at CONN-P3 pin 11 to Control Board common but I believe a DVM would indicate apx +3VDC to +1.5VDC for the excursion limits to produce UC/UO to the LED display.

Here is the Service Manual for reference. Sears Parts Direct for reference.

If you are a DIY’er or have someone in the family with very basic mechanical skill sets take a look at this post and see if they can follow the clutch maint/repair/replacement process and save yourself some $money$. I would do this just to inspect the roller clutches in the clutch pulley for signs of a tub seal leak (slight to heavy rust). It’s a tight work area but I have hand very solid feedback from many forum members on this board and for this step by step process.

The repair person did nothing wrong if he did not reseat the clutch properly on installation it would have spun off. I would drop the clutch out of the machine and inspect the roller clutches in the clutch hub and if your machine has the upper one-way roller clutch ring . How long has it been since your last clutch repair? I would not spend more than $60 a clutch pulley replacement part. This clutch pulley will work for all series FAV6800AW and FAV9800AW machines. keeps changing the link but here is the p/n punch it in their search box…. 25001169 …..

A repair tech that knows what he is doing shouldn’t spend more than 30 minutes in the house to pull the front cover off the machine remove the old clutch and install the new one. Some of the charges I see folks paying for a clutch replacement are out in left field. I hope you or a family member/friend can take this on.

Post back if you have questions or need help. Good Luck Rich

Posted on Oct 22, 2009

  • 526 Answers

SOURCE: Neptune FAV6800AW Top Load Washer: My Neptune washer is showing error code dc..Once i...

See this post Clutch Fix if you want to DIY I will help you.
Post back if you have questions……..Rich

Posted on May 23, 2010

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We just moved and the house came with a Maytag Neptune TL which won't spin if there are clothes in the cylinder. It will spin empty. Please help! Thanks.

Washer bangs around in spin cycle and throws a DC or UC unballance code with cloths in the wash basket is that correct?

If so it's a Clutch issue.

If you want read more about what I feel is your issue read this post Maytag Neptune load unbalance

Sep 08, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

My Maytag Neptune FAV6800AW top load washer will not go into the spin cycle with clothes in it. It stops at 12 minutes and then we get a DC error code. When you take the clothes out, it finishes up the...

if it spins when you remove the wieght out of the tub i'd change the belt and if that's not the problem the tranny is bad but try the belt first,most likely that's what it will be,stop overloading the washer the part number for the belt is 25001054 and it's around 15 bucks

Oct 22, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

The washer wont drain and finish a cycle

Is the wash tub banging aroun in Spin Cycle and failing with a unbalance code of dC or uC?

What is the model number?

May 16, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Displays the dc code and does not finish the spin cyclewater is still in bottom of tub

See my Clutch Fix post will get you started.

Post back if you want to DIY the fix and need any help.........Rich

May 14, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Spin Cycle has stopped at 13 minutes Code dc.

If your machine is a FAV6800A to FAV9800A here is the Service Manual.

If it one of those machines I suspect a possible clutch malfunction. See this post for what is involved to do clutch maintenance or replacement.

Do you have any error codes to the display if it a FAV6800A such as dC or uC unbalance codes. Is the wash tub banging around on Spin Cycle of the Wash Cycle? ……Rich

Feb 06, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Neptune tl washer will go half way threw cyle,start to spin,stop and start to spin,stop and start to spin .tried to unplug it restart and nothin, tried different settings still nothing. tried moving the...

If your machine is a FAV6800A to FAV9800A here is the Service Manual.
If it one of those machines I suspect a possible clutch malfunction.

See this post for what is involved to do clutch maintenance or replacement.

Do you have any error codes to the display if it's a FAV6800A such as dC or uC unbalance codes. Is the wash tub banging around on Spin Cycle of the Wash Cycle? ……Rich

Feb 06, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Wont Finish Spinning stops and Flashed DC

If the machine type is a FAV6800A/FAV9800A see this Clutch repair post if you want to DIY. You will find links to the Service Manual and parts info if needed.

You can check out the TDS but I would go right to the Clutch repair post if the machine shuts down in with a error code dC or uC.

That means the TDS is producing analog voltage swings +3.5VDC to 0VDC to the input of the Control Board Conn_P3 pins 10 and 11. Those DC voltage swings are at the design limit of max Wash Tub movement and the Control Board shuts the Spin Cycle down…… thebTDS is working as designed.

The machine will make several attempts to redistribute the load before error code generation failing with dC or uC error codes.

Post back if you have questions any DIY'er with basic skill sets can do the Cluch maintenance/repair.....Rich

Jan 04, 2010 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Maytag Neptune FAV6800AW Top Load Washer? makes a

more than likely it just needs a little leveling...lift front of washer . there are 2 leveling feet on each front corner under the washer.. they turn like a screw ..just adjust these feet till its level and you should be ok....shake the washer by hand . if it doesnt move it shoud be level,,,,an unlevel washer makes terrible noises you know..thanks and have a great day

Jan 03, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Neptune won't advance from Rinse to SPIN

If the clutch fails the first thing noticed is a UC or DC error displayed and there is no drain or spin.

If you are seeing the above error and having a problem with spin and drain then the most likely cause of this is the clutch. The clutch fails to lock down the spinners and the basket is unable to go into spin and without a 90 RPM there is no drain.

Replace the clutch.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question(@#$^

Aug 01, 2008 | Maytag Neptune FAV6800AW Top Load Washer

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