Question about Dyson DC35 Handheld Vacuum

1 Answer

Can't put filter back in DC35

I washed the filter and have refitted it, but the light is staying off which the manual says means its not been fitted correctly. I have tried every which way and cannot see that there is any other way of putting the filter in than how I have done it. When I try to use the vacuum the power gets weaker intermittently about 4 times and then it just shuts itself off.

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC35. This machine has a microswitch which prevents the machine being used accidentally without the filter in place. The video below shows the correct way to remove, wash and replace the filter, and you should find that replacing it this way should solve the problem.

If this doesn't improve the situation, please get in touch with us directly so we can provide further assistance. You can reach our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have your machine to hand so we can run through some quick troubleshooting steps to help resolve the issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Posted on Dec 06, 2012

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I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.

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askdyson
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Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: I took out my filters

    Hi there,

    Sorry to hear you're having a problem with your DC24 filters. So we can resolve the issue for you, please get in touch with our helpline. If you're based in the UK, you can call us free on 08002980298. If you're based in the US, you can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. One of our experts will be happy to provide the assistance you need.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jul 27, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: i was vacuuming tons of powder up, a powder that

      Hi there,

      We wouldn't recommend using your Dyson for picking up large amounts of very fine powder, because it's not designed or tested for this purpose. I note you've already washed the filters, but you might want to view the video demonstration embedded below to check you've done so correctly.

      If you've done this and you're still having difficulties, please get in touch with us directly so we can resolve this for you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide further assistance.

      Kind regards,

      Jack
      Dyson Customer Service

      Posted on Jul 27, 2011

      askdyson
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      Official advice and support for Dyson technology

        Verified Fixya Pro

        SOURCE: my handheld dyson won't charge but when I hold the trigger the lights come on?

        Hi Lynora,
        I am sorry to hear you are having difficulty with your DC16. Based on the details you provided we would appreciate the opportunity to trouble shoot with you over the phone to determine the best solution.
        Please call us at 1-866-693-9766 US or 0800 298 0298 UK. We look forward to speaking with you.
        Best wishes,
        Jessica

        Posted on May 03, 2012

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