Everytime my son tries to go online (he purchased a legitimate online pass for this rented disc on PS3: The Last Of Us), he gets the error message: "cannot connect to matchmaking server"? We did what a...
Did the tech explain how to do a database rebuild and/or restore filesystem, in order to make sure any corrupted or fragmented part of the OLP file was cleaned up before re-installation?
Also, the simplest possibility, though not often the case, is a trophy sync error causing OLP conflicts. Before anything else, highlight "Trophies" and press the triangle for options and "Syncronize trophies". Then try the game again and see if it then works, if not, then let's move on to the more techy stuff.
Try this (it will not lose any valid and working game data for other games but you will lose any messages on all accounts on the PS3 system and any saved game data on the game that is causing problems):
Insert the game disk and highlight it in the games menu, then press the triangle button for options.
Locate any downloaded content relating to "Last of Us", including the OLP.
Also delete and save game data for "Last of US", in case they may be corrupt or conflicting with the updated OLP.
When finished deleting the game files and related content,
plug a controler with USB cable, into the PS3 and power off.
Press and hold the power button, do not release until the game cycles completely on and then turns itself back off. It should beep once just before it shuts itself off.
Release power button.
Press and hold the power button again, and this time after it beeps once, it will beep again with two rapid beeps. Remove finger from power button after the double-beep. It should display white text on the sceen either telling you to turn on the controler, or a message about the video setting (HDMI detection), depending on your TV/monitor type and the settings that you use.
(( Also take note that the above procedure is used if the PS3 ever gets stuck in the wrong video mode, such as changing from HDMI to a composite TV or vice-vera and that this is the menu you would also need to "restore PS3 System" if the hard drive is ever replaced or upgraded ))
On this menu, select, "Rebuild Database".
Once it completes, it should restart itself. Turn the controler back on and reinstall the game from the disk first, before going to Playstation Store to redownload and install the OLP and any previously purchased downloaded content.
(( Helpfull hint - Any previous downloaded purchases on the account should most easily be found by selecting the "Download" icon in the Playstation Store, instead of trying to look up the games individually through the store. ))
Lastly, before running the game, go to "Trophies", highlight it, but do not open it with the X button. Instead, press the triangle button for options and select "synchronize trophy information".
The game and online pass should then work.
If after reinstalling, the issue remains, then the next, more drastic solution would be to repeat all steps above, but also run "Restore File System", after "rebuild databse" restarts the system. This may risk losing some other game data, if any are found to have corruption. Even then, they can simply be reinstalled, redownloaded, etc, and game progress other than saved games should be saved and resynchronized from the PSN servers automaticly.
If after all of those steps which tend to work on more than 99% of games still does not work, then it is an issue in the game code itself or the developer's servers and would require contacting the developer directly.
Aug 17, 2013 |
Sony The Last Of Us PS3