Question about Creative Labs Zen Touch MP3 Player

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Zen firmware problems?

I'm not sure what happened. I was listening to music with the player on hold when the volume shot up all the way. I quickly reset the player and was welcomed with my firmware doing the exact opposite of what it had done before (volume all the way down automatically). Because it was constantly turning down I could not do ANYTHING except reset. I then got a screen that flipped from Now Playing to Voice Recording mode which I was unaware the firmware even had! I have already removed the faulty firmware, cleaned the disk and am getting ready to upgrade my firmware. However, if a solution could be offered for future reference I would appreciate it!

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  • 4,402 Answers

Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.

Posted on Jan 21, 2008

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1 Answer

Listen to music and when into recovery mode


You will have to download new firmware onto your player. You can download it from here and if you scroll down, it will give you instructions on how to do it correctly: http://drivers.softpedia.com/get/FIRMWARE/Creative/Creative-ZEN-V-Plus-Firmware-1-32-01e.shtml

Aug 05, 2009 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Creative Zen 32GB player wont display music files in Creative Media Explorer


Update the firmware, available at support.creative.com:

Creative Zen

Try another PC or another USB port
Make sure the hold/lock is not engaged

Reset
Check for firmware update on Creative's website
Get Recovery Tool from Creative

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

If all else fails, check with this guy:
http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html


Creative Zen – Formatting

Step by step instructions for formatting a player

1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.

-Tha Mp3 Doctor

Sep 27, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen Media Player won't play media


Creative Zen

Try another PC or another USB port
Make sure the hold/lock is not engaged

Reset
Check for firmware update on Creative's website
Get Recovery Tool from Creative

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

If all else fails, check with this guy:
http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html


Creative Zen – Formatting

Step by step instructions for formatting a player

1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.

-Tha Mp3 Doctor

Sep 27, 2008 | Creative Labs Zen Digital Media Player

4 Answers

My Creative Zen has a white screen but syill plays music


http://www.youtube.com/watch?v=a8g0sh7pc54
1. Fully charge the unit
2. Get a song to play
3. Lock the device
4. Wait for black screen and leave it like that for 20 seconds
5. Hold the play/pause button down and move the side switch out of lock mode, then push all the way down (like you're turning it off) and release (back to middle position)
6. Release the play/pause button

Sep 19, 2008 | Creative Labs Zen Digital Media Player

2 Answers

Creative Logo frozen on Screen


Mine did the same thing, and this helped. I took out the battery, and then slid the power switch toward the power icon and held it there while putting the battery back in. This turned on the Recovery Mode. I selected "cleanup," and after that was done, I selected reboot. Once that was finished, the Zen started rebuilding the library. After that, the Zen turned to the menu screen and I was able to listen to music like normal. Hope that helps!

Jul 28, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

I have a creative zen micro mp3 player. All of a sudden windows will not read the player and i cannot transfer music


Try another PC or another USB port
Make sure the hold/lock is not engaged

Reset
Check for firmware update on Creative's website
Get Recovery Tool from creative

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

If all else fails, check with this guy:
http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html

Have fun!

-Tha Mp3 Doctor

Jul 06, 2008 | Audio Players & Recorders

1 Answer

Firmware problem for zen vision M


Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Jun 25, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Firmware problem


Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 23, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Scroll wheel not working


Make sure the hold button is not pressed. If it is not in hold or lock position, then reset the player. If that fails your only two software options left are firmware upgrade (Creative website) and recovery - Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

If these fail, the player must be replaced.

-Tha Mp3 Doctor

May 06, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen frozen on one screen even after I've restarted it.


hard drive sounds bad. has it been dropped?
try to do a cleanup
  1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
Clean Up Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 04, 2007 | Creative Labs ZEN SLEEK MP3 Player

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