Question about Microsoft LifeCam VX-6000 Webcam

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Microphone The contact cannot hear me. All they hear is a roar. When I try to test the sound the bar does not move. When I make a video the sound is a roar. What could be the problem? I have a router near my computer could this be the issue?

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  • buratino01 Jan 19, 2009

    I have the same thing, and it has a really loud buzz in any application, regardless even of any settings i use in volume/recording control. It buzzes even at zero volume and stops only when i completely unplug the camera. its a defect with the microphone or the grounding of it. I read on the net that a few people have been successful in fixing it by taking it apart. I'm not going to bother, i just bought it so I will return it and get a different brand. This problem is common with the microsoft lifecams.

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Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: You audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 15, 2009

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Does C250 have HD. I am unable to hear another skype caller, can see her picture; she is unable to hear me. Can C250 be operated without video


open skype go to tools from the drop down list select options scroll to audio settings
you can make a free test call before you try to make a call
make sure the microphone is using the same as your computers audio
you can make a free test call if you cant get the microphone to work you can select learn about setting up your audio equipment also
click start control panel sounds and audio devices audio and also voice it's the same make sure that you have the right default microphone selected you should be able scroll to video settings to make sure you have the right settings
Open skype go to tools options scroll to audio settings or video settings you can see the webcam there you can even take a snapsot also make sure your settings are correct for a video call

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Is there a button on the logitech camera that needs to be turned on for the microphone to work? we have checked the options and it is not muted. I installed this camera and software recently for my friend...


Has it been unplugged at any point? Most commonly microphone wire (usually pink one) will have come loose.
If not, check in device manager or sounds in control panel to see if you can see the mic, there is a section in the "sounds and audio devices" in control panel where you can test the microphone and it shows a bar moving as you speak into it.

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I have a toshiba Laptop, and I have skype and oovoo downloaded on my computer, I want to know my Microsoft NX-3000 webcam, will not work! I just bought it today, this is the second webcam I had problems...


Sounds like the settings in the skype are wrong, you need to go into the tools - settings or properties. test the video there make sure you see yourself there, if you don't see yourself in the skype video settings page then its not working, also go to the sound settings, make sure the green bar moves when you speak, if it does not move the settings are wrong, you need to select the right microphone from the available on ths list there on the audio settings page in skype.

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The problem is either the microphone is not connected/faulty or the wrong microphone is selected in the Skype Audio setting.
To check if the microphone is working - go to Start - All Programs - Accessories - Entertainment - Sound Recorder and do a test recording.
If the sound is doesn't work then open Device Manager - Sound, video and game controllers and check the microphone is enabled and working. If it isn't listed or has a yellow ? against the microphone then you need to install the microphone device driver.
If the microphone is working then open Skype then click on Tools tab -then Options - Audio Settings - then in microphone setting and click on the microphone list to select your model microphone. Then Save your settings.
To test your microphone settings then go to Contact list and select Echo / Sound Test.Service and follow the instructions. If this works then your friends will be able to hear you,

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Well in SKype as i remember u have to select a Video device and a Microphone.. make sure u have the same camera selected for sound as well as for video

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Durring video conferencing with MSN Messenger, I can't hear my friend and he can't hear me. Or I can hear them but they can't hear me. What's wrong? trnsp.gif Answer This article applies to the following products:
All Logitech Web Cameras with MSN Messenger Support
This article applies to the following software:
Windows XP
Test the Microphone in Sound Recorder

  1. Click "Start," > "Programs" ("All Programs" for Windows XP) > "Accessories" > "Entertainment" > "Sound Recorder."
  2. Click the Record button and speak into the microphone of the camera. You should see the green line move, indicating the application is picking up sound.
  3. Click the Stop button.
  4. Click the Play button. If there is no sound at playback, check to make sure the correct device is selected.
    1. Click "Edit," then "Audio Properties."
    2. Make sure Logitech is listed as the Preferred device for "Sound recording."
If the microphone does not work in Sound Recorder, click here for help in determining the problem with the mic.
While using MSN Messenger it is the messenger program, not the camera software, that negotiates the audio streams between two MSN Messenger Clients. Although we cannot directly support audio issues in MSN Messenger, the following steps have been known to resolve and improve audio issues in MSN Messenger. For further information, please consult the help documents associated with MSN Messenger.
Test Your Networking Router
You can also test to see if your router is causing audio issues by either physically bypassing your router and connecting directly to your cable/DSL modem or by setting up your computer as the DMZ (de-militarized zone). If you are a novice networking user, it is not recommended that you leave your computer in the DMZ state for extended period as that may leave your computer vulnerable to attack. However, you may briefly configure your computer as the DMZ to determine if your network settings are causing the audio issues. For DMZ setup instructions, please consult your router's documentation.
Enable Universal Plug and Play (UPnP) on both Windows XP and Your Router.
If either of the above steps resolves the no audio problem, try the following steps.
  1. Open Add or Remove Programs in Control Panel. To open Add or Remove Programs, click Start, point to Settings, click Control Panel, and then double-click Add or Remove Programs.
  2. Click Add/Remove Windows Components.
  3. In the Components list, select the Networking Services check box, and then click Details.
  4. Make sure the Universal Plug and Play box is checked.
Notes: If you used a CD to set up Windows, you will be prompted to insert it into your computer.
If your router does not support UPnP or you still get no audio after enabling UPnP on both Windows XP and your router, you must manually open all UDP ports between 5004 and 65535. This is because the audio streams are sent dynamically using that range of ports. Without a dynamic way to open those ports like UPnP, there is no way for MSN Messenger to successfully negotiate the audio stream. Consult your router's documentation for instructions to manually open these required ports.
If you are still experiencing audio issues within MSN Messenger, and you have verified that the microphone is working in Sound Recorder, contact MSN Messenger Support.


This article covers Accoustic Echo Canncellation (AEC) and how it works.
trnsp.gif Answer This article applies to the following products:
QuickCam 10.x and RightSound supported cameras
QuickCam 11.x and RightSound supported cameras
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This article applies to the following platforms:
Windows® 2000 Professional
Windows® XP Professional
Windows® XP Home
Windows® Media Center Home
Windows® Vista
Accoustic EchoCancellation (AEC)'s purpose is to prevent sounds from your computer's speakers to be picked up by your microphone. This can be a significant problem with audio or video calling applications where the voices or sounds from other parties of the call is being inadvertently picked up by the microphone and fed back into the call, creating echo and other sound distortions. Without AEC, this echo can detract from the quality of a call and in extreme situations, the echo can degrade the audio experience to the point where the audio is useless.
To prevent this from happening, the AEC component monitors sounds being played by your computer's speakers while monitoring the incoming sound picked up by your computer's microphone. The AEC module takes the outgoing and incoming sound signals and compares them to determine if echo is present. If echo is found, it is subtracted before the audio from the microphone is sent to the requesting application. This will result in the remote party only hearing you speak, without being distracted by hearing their own voice echo back to them.
When enabled, echo is eliminated for the recipient of the audio/video message. For echo free chatting, both parties need to have a RightSound technology enabled web camera that supports the AEC feature.

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When I video conference in MSN Messenger, I can't hear my friend and he can't hear me. Or I can hear them but they can't hear me. What's wrong? trnsp.gif Answer Test the Microphone in Sound Recorder

  1. Click "Start," > "Programs" ("All Programs" for Windows XP) > "Accessories" > "Entertainment" > "Sound Recorder."
  2. Click the Record button and speak into the microphone of the camera. You should see the green line move, indicating the application is picking up sound.
  3. Click the Stop button.
  4. Click the Play button. If there is no sound at playback, check to make sure the correct device is selected.
    1. Click "Edit," then "Audio Properties."
    2. Make sure Logitech is listed as the Preferred device for "Sound recording."
If the microphone does not work in Sound Recorder, click here for help in determining the problem with the mic.
While using MSN Messenger it is the messenger program, not the camera software, that negotiates the audio streams between two MSN Messenger Clients. Although we cannot directly support audio issues in MSN Messenger, the following steps have been known to resolve and improve audio issues in MSN Messenger. For further information, please consult the help documents associated with MSN Messenger.
Test Your Networking Router
You can also test to see if your router is causing audio issues by either physically bypassing your router and connecting directly to your cable/DSL modem or by setting up your computer as the DMZ (de-militarized zone). If you are a novice networking user, it is not recommended that you leave your computer in the DMZ state for extended period as that may leave your computer vulnerable to attack. However, you may briefly configure your computer as the DMZ to determine if your network settings are causing the audio issues. For DMZ setup instructions, please consult your router's documentation.
Enable Universal Plug and Play (UPnP) on both Windows XP and Your Router.
If either of the above steps resolves the no audio problem, try the following steps.
  1. Open Add or Remove Programs in Control Panel. To open Add or Remove Programs, click Start, point to Settings, click Control Panel, and then double-click Add or Remove Programs.
  2. Click Add/Remove Windows Components.
  3. In the Components list, select the Networking Services check box, and then click Details.
  4. Make sure the Universal Plug and Play box is checked.
Notes: If you used a CD to set up Windows, you will be prompted to insert it into your computer.
If your router does not support UPnP or you still get no audio after enabling UPnP on both Windows XP and your router, you must manually open all UDP ports between 5004 and 65535. This is because the audio streams are sent dynamically using that range of ports. Without a dynamic way to open those ports like UPnP, there is no way for MSN Messenger to successfully negotiate the audio stream. Consult your router's documentation for instructions to manually open these required ports.
If you are still experiencing audio issues within MSN Messenger, and you have verified that the microphone is working in Sound Recorder, contact MSN Messenger Support.

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1 Answer

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Verify that your microphone is configured correctly loadTOCNode(2, 'resolution'); 1. In Windows Live Messenger, if you cannot see the menu, click Show Menu. 2. On the Tools menu, click Audio and Video Setup. 3. Click Next two times. On the Microphone page, verify that the correct microphone is selected on the Select the microphone you would like to use drop-down list. Speak in a typical tone of voice, and then verify that the voice meter moves up and down correctly. 4. Click Next, and then click Finish.uparrow.gifBack to the top
Verify that your contact's speakers are working correctly loadTOCNode(2, 'resolution'); To do this, have your contact follow these steps: 1. In Windows Live Messenger, if you cannot see the menu, click Show Menu. 2. On the Tools menu, click Audio and Video Setup. 3. Click Next. On the Speakers page, verify that the correct sound system is selected on the Select the speakers or headset you would like to use drop-down list. 4. Click Play Sound, and then verify that you hear the sounds correctly. 5. Click Stop Sound. 6. Click Next two times, and then click Finish.

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I, too, am experiencing the same problem. Even took it in to the Geek Squad and they think it might be a software imcompatabiliity issue. No help whatsoever........JP

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