Question about Ricoh Aficio SP C820DN Laser Printer

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Hello I have a RICOH C820 with an error message that the Magenta Toner is empty. I have replaced the cartridge 2 times and still get the out of toner message. Is there a way to reset it or other known solution?

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: Ricoh CL3000 Laser Replace Waste toner

Couple of things to try: - If you just emptied the waste cartridge then you have to take the bottle back out and clean the insides as well. The sensor sees the toner on the walls and still thinks it?s full. FYI as typical the manufacturer recommends replacing the bottle with a brand new one. - If not that then you may have toner covering the optical sensor. Try blowing the area where the waste bottle attaches to the printer with canned air. Let us know if you have any other questions and please don?t forget to rate this post.

Posted on Feb 17, 2007

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SOURCE: Ricoh CL7100 - Toner Cartridge Error

Not one answer for this problem. It could be the tube going from toner cart to developer unit is clogged or kinked. It could be the dev unit. Get a toner vac and remove toner and black cap and spring and using the round hose end create seal and vac the tube. The part that goes into the toner cart has hole on the very end, it might have broke off (look at another color to verify). The worst case is the toner attraction pump has failed. One fix is shake the toner and reinstall.

Posted on Mar 11, 2009

  • 95 Answers

SOURCE: Ricoh Aficio SP C410DN "set toner cartridge correctly"

It sounds like the part the toner bottle slides under to lock in place is broken. you could try and fold some paper and tape it to the toner to hold it down.

Posted on Apr 23, 2009

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SOURCE: Ricoh C410DN set the toner cartridge correctly

If you look at one of the other colors you can see how the toner cart door slides under some plastic to open it. I bet the yellow one is broke. Tape a folded piece of paper to the end of the cartridge. That might hold it down so it will work.

Posted on May 29, 2009

newport74
  • 58 Answers

SOURCE: how to turn off the 'toner empty' message on a Ricoh 1170L

Just looked in the service manual. There is no SP to turn off toner message. The only way to clear it that I can see is to add another toner cartridge.

Posted on Apr 14, 2010

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Not one answer for this problem. It could be the tube going from toner cart to developer unit is clogged or kinked. It could be the dev unit. Get a toner vac and remove toner and black cap and spring and using the round hose end create seal and vac the tube. The part that goes into the toner cart has hole on the very end, it might have broke off (look at another color to verify). The worst case is the toner attraction pump has failed. One fix is shake the toner and reinstall.

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I had the same problem and found that one of the toner cartridges must have not been seated properly. I removed the black toner cartridge and re-fitted it. The printer now works fine again with no errors. 17H is a code relating to a fault in the rotation ......... possibly one or more toner cartridges need checking. Use the menu on the printer to turn it to the appropriate position (i.e. engine menu then select replacement of whichever toner you are checking).
Hope this fixes your as well.
Chris

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