Question about HP Photosmart C4580 All-in-One InkJet Printer

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Unable to see wireless connection

Tried the step by step instalation still cannot get the laptop to see the wireless connector

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  • glawrence515 Jan 19, 2009

    I have the same problem. Running Vista - just got the printer/scanner/copier this afternoon. Gets to 94% then stops. "HP Installer setup has stopped working." Troubleshooting test report says, "MAC address filtering may be enabled on your wireless router."

    Tried calling 800 line but got frustrated with the lack of help on the other end.

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I would actually need more information on your problem:

  1. Which OS are you using (WinXP, Vista, Linux, Mac)?
  2. Do you have a wireless network (infrastructure mode) at home or do you try to set up an Ad-hoc network (Computer to printer only)?
  3. If you have a wl network, which router are you using?
You can look for yourself, if you like at the support web page from HP, which gives you different scenarios. Check here.

...and while you're on it...see here, if there are any driver updates available for your printer.

If this suggestion didn't fix your problem, come back here with more information and I'd be happy to help.

Good luck!

Posted on Jan 17, 2009

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