Question about HP Photosmart C4580 All-in-One InkJet Printer

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Unable to see wireless connection

Tried the step by step instalation still cannot get the laptop to see the wireless connector

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  • glawrence515 Jan 19, 2009

    I have the same problem. Running Vista - just got the printer/scanner/copier this afternoon. Gets to 94% then stops. "HP Installer setup has stopped working." Troubleshooting test report says, "MAC address filtering may be enabled on your wireless router."

    Tried calling 800 line but got frustrated with the lack of help on the other end.

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  • 623 Answers

I would actually need more information on your problem:

  1. Which OS are you using (WinXP, Vista, Linux, Mac)?
  2. Do you have a wireless network (infrastructure mode) at home or do you try to set up an Ad-hoc network (Computer to printer only)?
  3. If you have a wl network, which router are you using?
You can look for yourself, if you like at the support web page from HP, which gives you different scenarios. Check here.

...and while you're on it...see here, if there are any driver updates available for your printer.

If this suggestion didn't fix your problem, come back here with more information and I'd be happy to help.

Good luck!

Posted on Jan 17, 2009

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Posted on Jan 02, 2017

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Hi,

Try these steps below.

ø Try to use the website IP address in IE.
ø Disable/Configure Norton Personal Firewall from Norton Internet Security.
ø Disable Windows Firewall.
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ø Uninstall Norton by downloading & installing the Norton Removal Tool

If you are not able to connect to the internet after performing these steps then it is not any issue with the wireless and then you need to contact your ISP.

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I am unable to locate any wireless networks. also


From your message, I understand that your notebook wireless is not working and you need assistance in this regard.

Let me assist you in this regard.

This issue could be due to various causes. to isolate and resolve this issue I request you to perform the below steps :

# Step 1 : BIOS Update

I request you to download and install BIOS update from the below web link :

ftp://ftp.hp.com/pub/softpaq/sp38001-38500/sp38173.exe

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.

# Step 2 : Uninstall and re-install the wireless driver.

The wireless device drivers may be corrupted or the properties are not set correctly. Use the steps below to uninstall and reinstall the wireless device drivers. Manually delete and reinstall the device drivers.

1. Click Start.
2. Type Device Manager in the Start Search box,
3. Then Click Device Manager to invoke Device Manager window. .
4.On the Device Manager panel, click the plus sign (+) next to Network adapters to display the installed adapters.
5.There may be multiple network adapters. Right click on the Intel or Broadcom Wireless Lan adapter and select Uninstall. When prompted, click OK to confirm removal.
6.Shutdown and restart the notebook. The system will reinstall the proper drivers during startup. Follow the instructions on the Startup Wizard.

Now download the appropriate wireless card driver and install it.

Broadcom Wireless LAN Driver

ftp://ftp.hp.com/pub/softpaq/sp39501-40000/sp39911.exe
Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.

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Go to add/remove programs to your computer and remove the uninstall HP wireless assistant and do the installation process again.

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What is the Operating system on the laptop ?
If it is XP then in the bottom right hand corner you will find Wireless network connection ( looks like 1 computer monitor). Use that icon to connect to the wireless network.
If it is windows Vista, then in the bottom right hand corner you will find 2 computer monitor icon. Use that icon to connect to the wireless network.
If it is Windows 98/ME/2000 then use the adapter utility to connect to the wireless network.
For MAC you will see the AIRPORT icon at the top.

Check the wireless settings of the router first . Make sure that yopu have all the wireless settings of the router. If you are not sure about the settings, then open the router set up and check the settings.

Click Here for step by step instructions on how to connect to the wireless network and troubleshooting steps

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Hi, there are few steps to allow the wireless network to get connected to the internet.follow these steps
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  2. Then you can check the ip address in the ethernet properties.
  3. Then check the DNS server is connected
if it is not working , i have one web site here you can see the settings and devices to connect.
http://www1.umn.edu/adcs/network/wirelessxp.html
try it and inform to fixya.com

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