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Toshiba satellite dvd-DOM driver not working - re: your reply

You replied to my problem that if the drive showed up under "my computer", it was a hardware problem and that I could probably get a USB plug-in external drive. But it does not show up under "my computer," so I think my problem is with the software (the driver), which as you said is embedded in my manufacturer-loaded Windows. So that probably means a plug-in drive wouldn't work either, right? So does that mean I need to reload Windows? But how can I do that if I don't have a working disk drive? (And even if I could, does that affect the document/photo/other uploaded software and files on my computer?) Thanks for your Step 2 suggestions!
--Jillian

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Try this first. put the Windows CD in the computer then restart your computer. If the selection comes up PRESS ANY KEY TO BOOT FROM CD then that means the CDROM still works. If it does not then that means your DVDROM is indeed defective. A simple option that you can do is order a DVDROM from the manufacturer. Its only held together by 2 screws so its easy to replace. So you dont have to reload windows.

Also check your BIOS. When you turn on the computer an option for SETUP is there go into setup and see if the DVDROM is still detected.

Posted on Jan 11, 2009

  • Thomas Lim
    Thomas Lim Jan 11, 2009

    If it does not show up in My computer then here is another way to check. When you turn on your computer it will show you which button to press to get into setup or the BIOS. When you get into the BIOS check if your DVDROM is still detected. That will tell you if the computer still sees the unit. Take note that the BIOS is not driver based so if its there then good if not then that means its defective.

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