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After all the software and the printer are installed properly, open my computer and look below the 'scanner and camera' group. The scanner icon will appear on there. You can also select the scanner from the other application like coreldraw, word,etc.
Okay, the driver for the scanner (hal.dll) needs to be reinstalled.
Do the following:
Press the windows key and R
Type in command
In the command prompt that comes up:
Type in cd C:\Windows\System32\
Type in taskkill /f /im "hal.dll"
Type in del hal.dll
Then restart your computer
What taskkill does is kill the scanner application that is using the
driver so you can delete it. After your system restarts, Windows will
automatically reinstall the scanner driver, and the problem will be
I was having the same trouble. All you do is turn the printer on and make sure there is paper in the tray for it to print onto (obviously), then lift the lid (keeping it open) and place the piece of paper you are scanning onto the glass. The side you want to scan needs to be face down in the bottom left hand corner. Then instead of pressing the scan button (which did nothing for me either) press the black or colour button that is above it, depending on whether you want to scan in colour or just black and white. Worked for me! Hope it works for you too.