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Lift the printer unit from under the scanner, there should be a support to hold it up while changing the cartridge. The cartridges will align them selves automatically once you open the top, so you can access them easily. The manual for you printer can be found here: http://support.dell.com/support/edocs/systems/924/en/index.htm
This happens if you are not using the Dell ink Cartiridges. However there are few work arounds on this issue.
Firstly, Please try to remove cartridges and then clean cartridge slots and make sure that printer is OFF and completed disconnected from Computer. Remove the cable between Printer and Computer while you do this.
After that restart the computer and then try to reconnect every thing and check if this happens
if else, then open the printer properties or printing preferences and locate the option that says Calibrate the cartidges. and do the calibration of cartidges. Calibration is compulsory once if you replace the ink cartidges.
if still fails then reinstall printer software. This should resolve the issue.
Refurbished Alternatives for Dell 924 Ink Cartridges and Printing Supplies
Our Alternative Remanufactured Cartridges to replace the Dell OEM cartridges for use in the Dell 924 have a one year 100% quality satisfaction guarantee. These cartridges are not refurbished Dell OEM Cartridges. They are Non-OEM products that have been modified and refurbished by a remanufacturer that is not endorsed or associated with Dell and are guaranteed by 4inkjets.com to work with your Dell 924 Printer. They are a low priced alternative to Dell OEM Cartridges. Our refurbished alternative cartridges to the OEM Inkjet Cartridges are manufactured to the highest performance and quality standards and will deliver optimal prints when used in your Dell 924. Since we import our products directly from the remanufacturers we can pass the savings on to you.
copy and paste the complete link into your browser. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe