Question about Creative Labs ZEN Vision:M Digital Media Player

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My Creative Zen Vision:M 30 GB is not powering on.

It was working fine one day. Was getting out of the car and went to turn it off and It froze and then started saying ''firmware problem'' it got warm and didnt turn off till a few hours later. then it would only come on to show that ''firmware problems''. So i charged it , and then left it. Now it wont come on at all. the blue like at the ''on'' button at the top will flicker . then stop and the screen does nothing. I have already tried the ''reset '' at the bottom. it does nothing.

I have already been to the creative website for support but it does nothing and tells me nothing to relate to my problem and they dont give you anyway to contact them. I had a phone number but it no longer works. An this is happening after my warranty is no longer active!!

Could some one help me! This thing is in great need. I am getting ready to go on a super long trip and need this baby back in working condition. i have the recovery tool download from the website , but without getting the mp3 player to turn on. it does nothing for me.

Any answers?? or idea's??


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  • 2 more comments 
  • Anonymous Jan 13, 2009

    When trying to watch a movie, I keep getting same error "Audio format is not supported" and then it freezes. What should I do? I've already tried different formats.
    Please help.
    Thank you.

  • dsimmons2009 Jan 13, 2009

    my creative zen is sayin clean up..format all and reload firmware i have clicked an all of them an its still not working

  • sck462 Feb 19, 2009

    I have the very same problem.

    I let my zen powered off for quite some time (at least 2 months) and now all it does is the power light flicker and then nothing.

    If I try to charge it the top led switch on and off normally but then no way to turn it on.

    Could be dead battery ?

  • sck462 May 11, 2010

    Ok I make it work again cahrging it using the power converter not the usb cable. Sorry for this. I should try it before, but I always used the usb cable to charge it.



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Hold the on button on for 10 seconds then press the reset button and hold for a good 5 seconds. It'll come up with a screen option where you can choose to format, reboot, clean up etc. I chose to format mine, then reboot. it resets, rebuilds and then is fine to load all your stuff back on it.

Posted on Jan 13, 2009


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