Question about Omega Seamaster Planet Ocean Chronograph #2210.51 Watch for Men
Salesman pitched that it was the ultimate dive watch worn by all pro divers an water resistant to 600m and nothing should go wrong, but in the unlikely event bring it back and we will address it immediately , but fogged up after swimming in the pool. Then told it's not covered under warranty because its water damage through owner negligence. Plus to top it off I was told I'm better off organizing the repairs myself as it would be quicker that way. I have had better customer service from my local hardware store.
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Posted on Jan 02, 2017
Hi, If under warrantee certainly return it for service. I can categorically tell you it's not a broken mainspring. If it were it would not run period. It's probably not rated correctly however if purchased new this is not likely. If you have had similar problems with other mechanical watches you may be better off with a quartz watch. Problem may have occurred if the watch has been subjected to a strong magnetic field.
Posted on Jul 22, 2009
Hi Rob, Don't worry if it's a genuine Omega and hasn't been subjected to serious abuse then whatever the problem may be it won't be terminal. All mechanical watches, particularly high quality watches such as this should be serviced every two to three years and in this case ONLY by a qualified Omega service person. Cause may be a simple as lubrication however the low fiction properties of these watches are fundamental to their revolutionary design. It may have become magnetised, or any number of things may have occurred to have caused it to stop. If you cannot wind it via the crown then the mainspring is wound by movement. Try shaking it for 15 to 20mins and if it doesn't restart take it to an authorised Omega repair service. Jo
Posted on Jul 26, 2009
I would strongly suggest taking it to an approved Omega dealer so it can be repaired by Omega themselves. This retains your guarantee, reseals the watch and protects your investment in a *fabulous* watch. I have the same watch and I love it. The aftersales care is excellent. You should be well looked after.
Posted on Sep 07, 2009
As I can see,this is an Automatic Omega watch.The most possible cause is that the watch is out of power.
Ensure the watch in your palm by passing four fingers throught closed strap and moving it up and down,making a trajectory of about 60 degrees, many times not too fast,not too slow.Try many times.If problem persists,my advice is to take it to an Authorised Omega Service Centre (as it is an expensive watch) for secure service and repair if needed.
Posted on Oct 11, 2010
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