Question about HP OfficeJet 6210 All-In-One InkJet Printer
Printer-works fine fax-works fine copier-works fine scanner-problem- will not scan from scan button on machine(all-in-one)itself. When I press the scan button, "No scan Options" and "Need to install or run device software for feature" appears in window on the machine. OK I have uninstalled and installed the software that came with the machine. Everything else works, why not the scanner feature?? This is mt second all-in-one, the first one died after two years of perfect service. Everything worked fine. Question: Why won't my scanner scan when I press the scan button??
I think I have the solution for you (after facing similar problem). Try installing the drivers and then go to my computer right click on the HP and select "Scan using wizard". My HP is able to scan using this method although I still can't scan using the button on the printer so if you don't mind clicking the mouse instead of the printer's button you should be fine. Let me know if it worked. Cheers, D.
Posted on Jul 14, 2007
I was having the same problem. I figured out that I had used SpyBot Search and Destroy to edit the programs that ran at start up. I had disabled the HP programs.. Once I set those to run at startup again, it worked just like before. I found this out directly from HP's website. Here's the info:
To use the scan features, the HP all-in-one and computer must be connected and turned on. The HP all-in-one software must also be installed and running on the computer prior to scanning. To verify that the HP all-in-one software is running, look for the HP all-in-one icon in the system tray at the lower-right side of the screen, near the time.
NOTE: Closing the HP Windows system tray icon can cause the HP all-in-one to lose some of its scan functionality and result in the No Connection error message. If this happens, you can restore full functionality by restarting the computer or by starting the HP Image Zone software.
Posted on Apr 16, 2008
Open the HP Solutions Center on your desktop. On the left side your see an entry for "SETTINGS", click on that, you should see an entry for "SCAN SETTINGS", click on it. Set up the buttons the way you want, then try the scan button again. Let me know what happens Ed
Posted on Jun 10, 2007
All you have to do is go to my computer and find the all in one thing. Click it and click test scanner and it should work after that. if it doesnt, all i did was look on the bottom right hand of my screen and clicked the printer icon, went to services, then service the computer and then printed out a test page and it worked fine after.
Posted on Dec 29, 2009
Had the exact same problem - All-in-one would not scan with the same error message. Found the solution. Go to my computer (in XP) -> Control Panel -> Printers and Other Hardware -> View Installed Printers. Look at the bottom left in the side column of the window, you'll see "Scanners and Cameras". Click that option and it will walk you through the process. It works perfectly! Good luck!!
Posted on Aug 20, 2007
We recently ran into a spate of this problem. Have you recently upgraded(?)/installed Internet Explorer 7? Hp "DIRECTOR" is NOT compatible with IE 7. Go to HP's site and upgrade to "HP SOLUTION CENTER". That has taken care of many problems like you have. Sorry I didn't have that info earlier. Came to our attention recently. I would still encourage you to uninstall all the Hp software first, but might not be necessary. Just the way we do it. Inquiring minds want to know, is that last question REALLY YOU? Sorry I caused you grief earlier, but do try this Ed
Posted on Jul 14, 2007
If all the uninstall and reinstall software did not work, disconnect unit from computer and try to scan something with no computer intervention. If it still is not working and a scanner head lock switch is not found, call Hp for warranty replacement if in warranty. They used to on some units use a plastic spacer on the mech to lock it. When unit is turned on it should self-test. In this mode during start-up, it wil run the scanner head from the stop position to the other side and back the display either "ready" or the days date. It will make a low gear grinding noise. I rebuild the All in ones alot and this is typical of all of them.
Posted on Jun 11, 2007
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