Question about Brother IntelliFax-2820 Laser Fax

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Auto feeds crooked

Brother Intellifax 2820 was upset off stand by child, now it prints whole page crooked (like page is loading slightly crooked)when it autofeeds paper. If i manual feed paper it prints straight.Any soution to what is knocked loose or broken? Any suggestion would be greatly appreciated.Thanks for any help....

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Are we talking about a paper feed problem from the paper cassette tray or the Auto Document feeder on the top. Either way, check the the paper width guides, or if it is the paper cassette tray, remove it and check the paper pick up roller locking clips.

Posted on Jul 19, 2007


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Try making prints or copies with the rear door open. If it does not jam your fixing unit (hot area) is functioning properly. With the rear door closed try again making copies or prints. If it jams it's most likely the exit rollers acting up.

1. I've seen the exit sensor break on these units and sometimes the drive gears wear and do not feed properly.
2. If using after market toner or refills this may also coat the exit roller with a film which prevents the exit rollers from feeding parper out by reducing the friction of theses rollers. Clean with fantastic untill cloth does not turn black.

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Whenever I send a fax on my brother intellifax 2820 it feeds crooked, I can not get it to go in straight. Therefore, the receiver only gets half the fax.

what you will need to do is go to a hardware store and purchase some isoprophyl alcahol. put some on a rag and clean the paper feed rollers if that fails there must be some in side that area like a peice of paper, try cutting a file folder to 8x11 in manually force feed thru a the paper feed section. good luck brother tech

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Out of the lower paper tray when you go to print? Try this, remove the cassette tray and use a water dampened cloth and clean the gray paper pickup roller off. A lot of times this has paper fiber build up that causes the paper not to feed. The printer has a certain timing pattern for when paper should reach a certain sensor, and if it doesn't, then a jam error will occur.

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