Question about Washing Machines
Went to put new load in & door won't open. Catch maybe faulty?
You will need to replace the door lock assembly. If remove the top, you can reach down and manually open the door. Below is a video to show you how to replace the lock. Here is the lock to order.
Posted on Dec 04, 2012
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get 2 Free calls (no credit card required) and instant help on almost anything you can think of (from cars to computers, appliances, handyman, and even pets).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Hi from retired Englishman in SW France,
I would gently suggest as a first step that you clean the drain motor/pump lint tray/filter. So many 'faults' are caused by blocked filters and many machines will not even go to rinse or spin or release the door lock if there is any water still left inside.
Here are my complete and generic guidance notes for checking both the drain motor filter and the drain motor ;-0)
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!). These panels are either held on by (plasic) screws or will just pull off. Most filters are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play.
REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT (alternatively use a wet vac as sensibly suggested by VinnyB1234!)
It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. Using something suitable like a glove see if it is easy to briefly slow the motor down. If it is easy then the motor is malfunctioning.
If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
Posted on Jun 28, 2011
Hi, Has all the water gone out of the machine? Try it on another spin cycle if it opens then the drain filter or pump could be blocked.
Regards Elect App
Posted on Jul 14, 2011
SOURCE: I pushed the 'pause' button
The machine knows it dint't finish the washing cycle, and, because it may be possible that water is still a lot inside, the door is locked.
If you are shure the door can be opened without the water coming out by the door, simply disconnect it from the electrical supply and wait a few minutes until the door unlocks. (you will hear the unlock click)
Posted on Aug 08, 2011
Testimonial: "It worked, thanks!"
SOURCE: Hi, I can't open the
I am unable to find that model number for your unit but I did find another that was close and is also an LG Tromm click this link http://www.appliancepartspros.com/partsearch/frame_diagram.aspx?diagram_id=28702783&pkw_=basket&model_id=5520802&NewWindow=1 you would have to remove the bottom panel the one that has the drain filter attached to it by removeing the screws that hold the panel in place. Once the panel is removed then you would reach up along the side that the door lock assembly is on and you will see and feel a cord with a ring that you would pull and then your door would open once you pulled this cord. In some units if you unplug the machine for 7 minutes this also causes the control to reset and sometimes this also causes the door to be able to open once the control is reset. If you have any further questions message me back and please remember when our chat has fully concluded to rank how this opinion has helped in your appliance situation Thanks Rick
Posted on Aug 16, 2011
Tips for a great answer:
Aug 19, 2013 | Vehicle Parts & Accessories
Feb 13, 2013 | LG WM2688HWM TROMM SteamWasher
Oct 05, 2012 | Fisher and Paykel Dryers
Sep 02, 2012 | 2000 Buick LeSabre
Sep 07, 2011 | Saturn SW2 Cars & Trucks
Sep 04, 2011 | LG Washing Machines
Sep 22, 2007 | Hotpoint WMA64 Front Load Washer
101 people viewed this question
Usually answered in minutes!