Question about Epson Stylus Photo RX500 Printer

1 Answer

Can't get it to scan

I have an Epson RX500. I have the twain Drivers downloaded but can't get it to respond to the scan command on the printer itself. If I open the smart panel icon on my computer and click it, it only gives me a list of various printers/scanners to select. I select mine and click OK and it does absolutely nothing. I followed all the steps from Epson's support web site, deleting all Epson folders and redownloading and installing. I have downloaded the following drivers from Epson's site: 10973, 11284, 10908, 11390 and installed each of them, with the exception of 11284: it keeps giving me an error message stating it could not install due to a file of the Epson Smart Panel not being found. I use OS X 1.3.9 operating system, FYI. Any help would be greatly appreciated.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 2,985 Answers
Re: Can't get it to scan

1. Make sure the shipping lock on the scanner is free see- set up sheet. 2. Remove all Epson software relating to this device. 3. ReBoot. 4. make sure you are off line. 5. Fully disable any Anti Virus software Switch off the unit and disconnect the USB cord 7. Now install the software and follow the EPSON steps exactly -take no shortcuts

Posted on Jun 09, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

Epson stylus photo rx500

You need to download the drivers again

Apr 14, 2008 | Epson Stylus Photo RX500 Printer

1 Answer

I have an epson stylus photo rx500, but have lost the installation disc and have no smart panel function so cannot scan or copy and espon are useless and say it was a bundle and newsoft supplied the...

You do not actually need Smart panel to use the scanner. Epson scan will allow you to scan and save to the PC etc. To install the printer and scanner download and install Epson Scan and Driver from the following page.

Jan 17, 2010 | Epson Stylus Photo RX500 Printer

3 Answers

I have a new pc windows vista. my sofeware for my epson rx500 wouldn't load. where or can i download a upgrade for vista and how

The following URL explains what you need to do:

The page advises you to plug in your USB connection from your printer. You will get the Found New Hardware window. The choose the Locate and install driver software (recommended) choice. A connection to Microsoft will be made and the necessary drivers will be downloaded.

Aug 24, 2009 | Epson Stylus RX500 All-In-One InkJet...

1 Answer



First install the twain driver from Epson. To do that, go to the link below>Macintosh > click download the "Twain driver and Epson scan utility" which is different from a simple driver. After the installation is complete, restart the computer.

In Photoshop, choose File > Import, and choose the device you want to use from the submenu.

Epson Drivers Downloads

Please do rate the solution as FixYa and revert for further assistance.


May 06, 2009 | Printers & Copiers

1 Answer

Incompatible with Vista

  1. Uninstall your Epson and than disconnect it from your PC.
  2. Download drivers and other utilities suiting your Vista version (32 or 64 bit) from here:
  3. After installing this printer driver, please be sure to download and install the TWAIN Driver and EPSON Scan Utility before connecting this unit to your computer. You can download TWAIN driver from that same address.
  4. Connect your Epson to your PC.

Apr 20, 2008 | Epson Stylus CX4800 All-In-One InkJet...

1 Answer

Epson RX500 Vista Print drivers have just recently 09/13/2007 posted, Download, install, restart, plug printer in. You're Done!

Sep 11, 2007 | Epson Stylus RX500 All-In-One InkJet...

1 Answer

All-in-one, Scanner won't work

may i suggest u try installing it on a windows platform ,if the problem goes away, then it is the present operating system that you may be usuing.

Jun 08, 2007 | Epson Stylus Photo RX500 Printer

Not finding what you are looking for?
Epson Stylus Photo RX500 Printer Logo

158 people viewed this question

Ask a Question

Usually answered in minutes!

Top Epson Printers & Copiers Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers


Level 3 Expert

18259 Answers

Cindy Wells

Level 3 Expert

4723 Answers

Are you an Epson Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides