Question about Sony Ericsson W380i Cellular Phone

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I have sony ericsson w380i when i flip it open the screen is black but it still makes an recieves calls just cant see anything!!!

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  • sitjapetch Jan 11, 2009

    is it worth replacing or to just get a new one? it has been doing this for a week or so it started with the colour changing sometimes when phone is open then blackin out flippin it up and down a few times made it come back on??

  • Tech-Info Jan 20, 2009

    The problem with my W380i, Then external display just turn blank most of the time. What is it effecting it ? Once i get it for repair, will it happen once again? What may causes the external display to turn blank?

  • craigals Feb 11, 2009

    My W380i swtiches on but the screen and keypad just stay lit, there is no information on the screen and it doesn't switch off unless I remove the battery. What could be causing this?

  • Anonymous Feb 13, 2009

    i have the same prob how do i fix it




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The flex cable from the display is shorting against the metal plate that supports it. The cable runs along the bottom of the display, and when the phone is closed, the buttons press against the display causing the wires to short against the metal.

Disassemble the top part of the phone, and place a piece of electrical tape along the bottom portion of the metal plate. This will solve the problem. Google "replace display sony ericsson w380". You should find instructions with photos about how to disassemble phone.

Posted on Mar 31, 2009

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When closed, at the opening end, see the two fingernail holes along the top edge in line with the logo and the finger walkman buttons,and lightly put you fingernail in there and as the phone is open genly pull up and back towards the screencarefully peeling the outer edge of the fascia back and observe the two star screws in the corner.when youpeel this off remember this is the visual face of the phone do it carefully and place this all the way peeled off piece up out of the wayu of dust and ****.
take loose the 4 screws t-6 i think and notice as youseperate the halves of the phone they are connected with a ribbon like fragile enough to break if you sneeze wrong this voids youre warranty also one of thes ribbons is in need of realignment or is too dusty? repairr put together and use as intended. if this doesnt work take battery out phone and

Posted on Mar 17, 2009

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W380i dull screen and the keypad will not function

Posted on Jun 27, 2011

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You have that problem because your flex cable (the cable that connects to the screen) has bursted you will have to see a technication to replace it

Posted on Jan 11, 2009

  • Travis Foreman Jan 11, 2009

    the cable is about half price of the phone so it up to you


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Oct 30, 2009 | Sony Ericsson W380i Cellular Phone

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My sony ericsson w380i screen blanks when i open it??

maybe ur w380i flex is damaged. (i.e. the ribbon connecting ur lcd to the board) try replacing it.

Jul 30, 2009 | Sony Ericsson W380i Cellular Phone

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Message barred

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May 11, 2009 | Sony Ericsson W380i Cellular Phone

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I have the same problem, but what I realized is that it still works, however it is just very faded. When it is pitch black, you can see the display of time and all the other info on the outer screen. Still looking for a solution to this problem :S

Jan 11, 2009 | Sony Ericsson W380i Cellular Phone

1 Answer


Go to the Sony Ericsso Website.
 I talked to one of the support people and they told me to try to update my software. He also said that if that does not work, to call Sony Ericsson and decide where to get the phone fixed because it is an internal problem unless you guys have a crack in the screen. We'll see how that works:)

Jan 04, 2009 | Sony Ericsson W380i Cellular Phone

1 Answer

Needs help

ur solution wire patta ok

May 15, 2008 | Sony Ericsson W550i Cellular Phone

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