Question about Microsoft LifeCam VX-3000 Web Camera

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My acer 5535 aspire webcam

Will not work on msn. it works but when i click the icon it sais :
We couldn't start your camera device. Please check that your camera is not currently in use by another program, and then try again.


but its not in use!!!!!
please help

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  • 4 more comments 
  • Anonymous Jan 15, 2009

    i have the same laptop and the same problem although it has worked on msn before

  • tayloredow Jan 17, 2009

    we click on audio and video setting and unable to run audio set up shows on screen
    can anyone help to get this web cam running

  • Anonymous Jan 18, 2009

    Thanks, but when trying to set up in Windows Live the solution doesn't help because when you click Tools/Audio and Video Setting you get this message "unable to run audio set up" (same as the person above).

  • EVOEVANS77 Jan 24, 2009

    hi mate i have tried this for windows messenger and it still doesnt work. it comes up and says - we are unable to run audio and video setup. i have tried the cam on the software called acer crystal eye web cam and it works fine does any one have any more solutions.

  • Anonymous Jan 25, 2009

    hi mate i just bought acer 5535 and acer crystal webcam works with yahoo

    but it doesnt support msn live call or it doesnt accept audio video setup command

  • Anonymous Jan 27, 2009

    i have the same prob . no video or audio on messenger. no help of acer

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Mcafee problem if you go on their website the solution is their on start up mcafee disables the web cam from being used on the internet you just have to enable it to

Posted on Jan 29, 2009

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Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: You audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 16, 2009

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