Question about HP DesignJet 500 InkJet Printer
We have a customer's DesignJet 500 printer that says all the ink cartridges are empty - it is flashing four exclamation points, and the display says to install ink cartridges. All four inks are new, but the Magenta is empty. We had a bad ink tube assembly that drained the magenta ink right through. We replaced the ink tube assembly and the ink supply assembly: the box that holds the cartridges and includes the ink sensors. Black, Cyan, and Yellow are still completely full - I can feel the weight of the ink in them, but the machine insists they're empty. Does it need a new main board, or am I neglecting something else?
Are you sure its exclamation mark?..
This warning message related to print head. (warn out). When you are replacing ink tube assembly use dummy print heads to do the priming (new ink tubes are empty & they have to fill with ink)..
Action: Remove all cartridges and print heads, switch on the printer follow the screen message.(Insert cartridges first next dummy print heads).once its recognizes cartridges then it switch over to print heads,insert dummy print heads. Once printer recognized the dummy print heads, printer will perform priming, during priming dummy print heads will filled with respective inks.(follow the display message)Remove dummy print heads & insert normal print heads. Wait till printer recognizes print heads, load the paper & wait till performs the calibration, once calibration is successfully done issue closed.
If calibration not successfully done, check align print out for which print head is not printed properly, replace it..
Pl ensure that minimum 50% ink levels required in cartridges before performing the priming. Best of luck..
Posted on Dec 04, 2012
You may be going too far with the repair,
It may be that the old tube system has incorrectly updated trhe cartridge chipset. the first thing you should try is a NEW set of HP Original ink cartridges. This is a problem I have seen many times 1 poor cartidge chip can ruin a full set ( all Coluors) and until all cartidges are replaced each new single insertion writes off anothe ink cartidge as fully used when its brand new .
Posted on Jan 02, 2013
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Posted on Jan 02, 2017
SOURCE: ink cartridges
Go through your standard print procedure. File>print then look for the properties button which is usually on the top right of the window. Press Properties and look for either Printing in B/W or grey scale. That should prevent your color cartridges from printing. After you check that box, you should be able to print black only.
Posted on Aug 19, 2008
As with all of the solutions I've provided on this and the other HP88 printers, the problem is that the black printhead has become clogged due to the conditions the printer is kept in.
For some reason the pigment black ink in the HP88 printhead is particularly prone to clogging when used in hot, dry conditions where there is air conditioning or similar...
The only solution I have found to date is to replace the black ink with a dyebase alternative and use that with a new printhead. Finding this solution took me about 14 printheads and a lot of head scratching so it wasn't easy...
Finding a dyebase alternative may be difficult but whatever you do, make sure you purchase a remanufactured original HP OEM, not one of the all plastic designs with no black rubber bulb in the bottom of the printer. They fail and leak a LOT!.
Hope that helps..
Posted on Jul 11, 2009
If you have successfully installed ink cartridges before, tried powering down and back up again, posted for a solution on FixYa, then your printer must be factory-serviced.
If you are changing ink cartridges for the first time, find your manual and do the procedure step-by-step. The cartridge-moving mechanisms and sensors are delicate and must operate in a specific sequence.
Never turn off a printer while it is still making noise (unless there is smoke). Check that the protective tape has been removed from the cartridges before installation. Check that the cartridges are firmly seated by visually inspecting that they are lined up with the other cartridges.
Posted on Oct 07, 2009
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