Your primary interlock (bottom door switch) is probably shorted, or its mount is damaged or misaligned, keeping it in the "on" position.
Even though a door
switch clicks, it may still be bad inside.
Door switch
or mount trouble is usually caused by slamming the door or by opening
the
door while it's cooking without hitting the Stop pad first.
There are
plastic mounts inside the microwave which hold the door switches and
onto which the door latches lock when you close the door.
The screws on these
mounts may be loose. If they get too loose, the switches will not be
activated properly.
Sometimes it's
a broken tab on the switch holder, allowing the switch to rotate just
out of position. This tab
can be hard to see, since it is under the
bottom edge of the switch.
If you or someone you
know decide to look
into it, we have critical information on safety, disassembly and door
switches at our site, and our link is at our listing here on
FixYa:.
You can find helpful
exploded view diagrams and order parts by entering your full model
number here.
There should also be a "mini-manual" hidden inside the unit behind the control
panel or hidden on the left side behind the grille, which is very
helpful when troubleshooting & testing.
At
our Web site, we have a video
available showing how to remove a typical
over the range control panel assembly in under 5 minutes.
If you only need a
switch, you can order a universal type here for $5 postpaid.
We're
happy to help you with free advice and we'd appreciate your thoughtful
rating of our answer.
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