Perhaps it is the VIA Host Controllers, but the mic does not work on my computer - it does on others. How can I fix it? The camera works and I can hear the other person, but I have to type! or use sign language.
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Re: mic not working
Check that your mic is not dissabled in the volume properties, but also check that your instant messenger is set to recognise sound and audio.
The best thing to do is to try recording a short video in windows movie maker 2 to check the cam is working ok
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I would check and make sure she has the latest Logitech drivers installed. Perhaps windows installed native (AKA generic) drivers when she initially installed her web-cam. Sometimes Mfgs suggest you install their software PRIOR to connecting the device via USB to avoid this problem.
I'd ask her to disconnect her device. Search online for latest drivers via Mfgs website ONLY. Install drivers then reconnect the device.
It may not work but its an idea.
Another thing to check would be mic settings under control panel. For some reason her device might not be set as the default device for audio input.
You will not hear yourself echo back in any service. If the other person can't hear you then your mic isn't working, and that can easily be fixed. This webcam technical support article provides step-by-step instructions (with screen shots) showing how to get the webcma mic to work.
You may have a laptop with another mic installed or other mic software installed try setting the webcam mic as default
TEST SPEAKERS Right click on speaker icon in System Tray or from Control Panel Select "Playback Devices" The speaker icon ( checked as working) and volume level graph should be visible Right click on the volume graph and click "Test" Left hand speakers followed by right hand should be heard
SET DEFAULT & TEST MIC Click "Recording" tab. To set required (webcam) mic as default - click on mic font to highlight and click "Properties" In lower dropbox display "Use this device enable" click 'OK' Click "Levels" tab and ramp up sliders ( adjust to suit later) Return to "Recording". Test mic by speaking and make sure volume graph displays
See section C. Windows Live
Messenger in the info below to setup the Audio & Video. Also send this to your family
and friends so they have their computer setup properly. Web Camera’s have to be
setup on the program they are to be used with.Just installing the camera on your computer does not set it up to
broadcast on messengers or Skype.
Each program has Options that have to be setup in order for
the Audio and Video to function properly.
Unplug the camera, remove all the Logitech camera AND Logitech camera drivers via Control Panel/ Remove Applications, then reboot. After re-boot, plug in the camera, Windows will identify it as a USB Camera / Mic and it will work in all applications including Skype. You will not have access to the Logitech menus but the camera and Mic WILL WORK in all your communications needs. After a number of instances where I lost my Mic input, I finally gave up on the Logitech software since they are incapable of finding the Windows Update driver that conflicts with their own driver. Although mine is currently working fine as a Windows recognized "USB Camera Mic", the next Webcam I get will NOT be Logitech. It's a great Webcam but since they are clearly incapable of keeping their software compatible with Windows updates, I'll switch to another make. Hope this helps. JamesTBaines@BTopenworld.com
Please uninstall any logitech software version present on your OS (if available) -
Then please proceed to clean boot.
( http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=228 )
-> Unplug all the USB devices connected to the computer ( Less keyboard + mouse ) please use corded kbd+mouse if
possible rather than a cordless device.
-> Go to device manager
-> Delete all the USB HOST CONTROLLER -- All of them --
-> The host controller might reinstall them itslef, let the computer handle the reinstallation
-> If the computer does not reinstall the host controllers, trigger the detection using the DM function " Scan for
new hardware " ( The computer with magnifier icon )
-> Once reinstalled, clean boot
-> Reinstall the software if available and/or plug the hardware when needed.
-> Should work.
This TB delete the usb ports " memory " means if a device as been previously flagged with error, it will redetect
the device without the flag, unless there is some serious issue with the hardware/OS
If after this the issue persist, then I suggest you to call Logitech support to issue a replacement, hardware
failures are covered by warranty terms
Thanks and have a nice day !
try to find the setings for the mic..and chec for volume ...mute ...if it has something like call setup...also see if the proper mic is selected if it has somethig like this ..it will apear like ...your camera name ...or realteck driver ...selection ...this occures mostly when the mic doesnt have a separate jack ..but works via the same usb plugin
check that pc sound proteries are set to usb camera and not your computers own sound card . can be check via properties on speaker in task bar. Right click speaker and sellect adjust audio properties and make sure usb camera is selected for voice recording.