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remove the to of the unit, then the two in the
actual cd player, pull out cd player, there will be two more
screws,these hold the faceplate assembly in place, remove them. This
will allow you to pull a small plastic hook down to let the face plate
slide out. then remove the face plate from it's holder, slide it out.
Remove the four screws on the back of the faceplate inside the there is a
very small piece of plastic that has a hole at one end and squared at
the other. This is the problem causing piece. I suggest super gluing
this piece where it attaches to the inside of the faceplate. This should
fix the problem.
I'm not totally sure about the La Sabre, but there should be trim screws that hold the Dash face plate in place. There are three on the top portion of the face plate, and I think three on the bottom . The face plate extends from Light switch on left to radio on right. You may have to tilt the steering wheel column down to remove the face plate from around the steering wheel. From what I remember, the only thing that needs to be unplugged from the face plate is the plug for the rear defroster. Also, there are clips that hold the face plate in place. They just push in and out. Once the face plate is off, you can get to the radio mounting screws.
Remove radio from vehicle. remove T15 torx screws on top and sides of radio. Remove knobs and outer bezels around knobs. Face has retainer clips top and bottom. Unsnap the face of radio and remove old bulbs there are five or six in a gm radio.
The face plate buttons actually activate small buttons on a printed circuit board behind the face plate. When I removed the radio and then the face plate many small pieces of plastic fell from behind the face plate. These small plastic pieces align the face plate button to the printed circuit board buttons. My Beeetle is almost 10 1/2 years old so I imagine the plastic is just becoming brittle with age. I could not set the radio to FM, so I removed the face plate button and now slide a toothpick in the slot to toggle between FM1 & FM2. Not he best solution, but probably the most inexpensive one. I also made my on tool to remove the radio from a diagram found at: http://www.alientech.net/nbinfo/stereo.html
The unit does not need an earpiece. Make sure that you do not have anything plugged into the audio out port on the back of the unit. Also make sure that the volume is turned up. If you hear the normal navigation instructions from the 550 then the volume is OK.
If all else fails, then reset both the 550 and your phone. To reset the 550, use your thumbnail to pry the face plate off. There is a small indentation on the upper side of the face plate where it meets the screen. Once the face plate is removed, depress the reset switch on the front right side of the unit.