a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
A blinking orange light means an empty or incorrectly installed ink cartridge. Ensure that the cartridge is not empty or dried out. Also be sure you installed the number 45 black and number 78 tri color cartridges. The 41 tri-color, for example, looks the same but would generate an error. Also, check that the panel in the back, or duplexer if you have one, is seated firmly in the printer as this can generate odd errors.
No, you do not need 3 cartridges or anything like that. Some cartridges have chips. Yours do not. If the light keeps blinking it means that one of the electrical contacts on the cartridge has blown and now the printer doesn't recognize it. Try printing something, you will get a message "problem with color cartridge" or "color cartridge missing". That means that the printer doesn't recognize it. I suggest you buy a new one. Or, if you have an old one, try putting it in and see if the light still blinks.
Took off both cartridge and check if the cover has taken.Then try to put it back, make sure you put it properly(look at the sign where to put the color and black) and then restart the computer. If nothing change, change the cartridge. Thank you
I had this same problem and by a luck I fixed it. Not sure if the method to the madness had anything to do with it, but I'll put it down in the order that I did everything.
1. reset to factory defaults
2. pulled all cartridges out. it prompted me to put color in first, then black. message was still blinking so i took out color and put it back in again.
3. i did the partial reset by holding down cancel and left arrow while i unplugged/replugged the printer.
4. no the printer started displaying "remove and check color cartridge" (or something to that degree)
5. i took out color cartridge, cleaned the contacts with water on towel, and replaced cartridge.
6. same message still being displayed, but it allowed me to print a maintenance report. so i then cleaned cartridges and aligned cartridges through standard menu.
7. msg still being displayed, so i turned off/on printer again. this time it came back up with no message at all.
8. printer now works
hope this helps and works for ya'll too!
just to check, is what specific lights is blinking is it the check color or just check black inks?? -to make sure w/ this one is it blinking too fast or slow and what is the color?? check if the on and off is also blinking
-check black ink and check color cartridges blinking fast means no printhead installed
-check black ink and check color cartridges blinking slow, no cartridges installed
-check black ink and check color cartridges blinking w/ on and off ready to calibrate (in ready to calibrate if doing nothing, just press cancel and
-press photo and cancel on printer, if not doing anything
-remove printhead( the one that holds the cartridges) turn printer on and off, put printhead back to printer w/ cartridges, and check the lights that is blinking
-press photo and cancel again -if not doing anything, contact manufacturer -goodluck
Sometimes the color bleeds over. Did you wipe down the contacts and clean the heads? Also, most of the cartridges have low ink sensors in the. Even if you have them refilled, they will still show as low ink. The only solution is to buy the new ones.... $$$$$$.