Question about NetGear WGR614 Router

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No connectivity to 2nd desktop or laptop - although worked before

We have the Netgear router upstairs on "main" computer (runs XP). We have used this router for two other computers - one upstairs and a laptop. Up until yesterday - no problems connecting. Today, first found the laptop wouldn't connect... Netgear wasn't a choice for wireless connection. Checked downstairs - same story. After resetting Netgear router - both computers show Netgear wireless connection available - however - there are 5 empty bars - but they show no signal available. Neither computer will connect. The Netgear router lights show - power, wireless, internet and "2". Any ideas on what's going on?

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  • mom2madi2 Jan 11, 2009

    Thanks so much for your response. I moved the laptop to the area where the router lives. After allowing Windows to manage the wireless network - it did give me the option of using Netgear. I connected to the internet - then walked the computer away, walked downstairs to other desktop - then lost connection. Although the computer found a new network that we had not seen before... SO... looks like you are right in that someone in the neighborhood just hooked up a new wireless. So... anything I can do? Can I bolster my router? Find out which neighbor and ask them to shut down?? Any info is much appreciated! (FYI - I changed the channel too - no luck!)

  • mom2madi2 Jan 12, 2009

    Thanks again for taking your time to give such a complete write-up on my problem. We have actually ordered a new router - figuring if that didn't solve the problem we could return it. I'm thinking it is a combination of elements - neighbors DID get a new wireless network (found that out today!), this router is about 3 years old, etc. Again - THANKS!! I'm printing out your suggestions in the event the new router doesn't work.

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Hello....sudden loss of wireless on two computers, in the same home, may indicate that a powerful source of wireless interference has just arrived (since your wireless router light is still on).

1) Does the signal improve if you move the router, or move the laptop closer to the router?
2) Have you had any success with changing the channel on your router? (Login to router > select Wireless Settings > Channel)

If you have not moved furniture yourself, or installed a device which could interfere with the signal (eg a DECT phone), it's possible a neighbour's new router may be the culprit.

Please come back to Fixya if this does not help.

Posted on Jan 11, 2009

  • eecom Jan 12, 2009


    Hi, thank you for the feedback! The best channels to try are 1, 6 or 11, but if none of the channels produce any helpful effect - you can investigate boosting your own signal.

    For example:

    1. Relocate your wireless router if at all possible, and if you think this will be sufficient to boost your signal. A central and open location is recommended, as close as possible to both ‘receiving’ computers

    2. Add an antenna to your own router/and or your wireless adapter if this is possible (likely to produce a small result though)

    3. Invest in a new wireless router (and adapters) with a more powerful range – key terms to look for are Wireless N (or draft N) and MIMO. Netgear’s Rangemax series may be worth a look

    3. Add one or more wireless repeaters, or extenders, to your network. I’d recommend checking a few customer reviews first – some find setup easy, some find it problematic

    5. Consider a different method of networking, such as powerline networking. This uses your powerlines to transmit a signal, bypassing wireless altogether.

    6. Consider ‘hardwiring’ your computers to the router by installing ethernet cabling, and wall jacks in the relevant rooms. A very expensive option - but your data is transmitted at lightning speed – with no security concerns.

    There may be other options, but I am more ‘helper’ than expert in this regard, and don't know the precise circumstances. So I’d recommend consulting with friends and/or a local professional for advice, before you make a decision on how to deal with this issue.

    Thank you again for the feedback, and good luck with solving this problem...

  • eecom Jan 12, 2009

    You're more than welcome, it's been a pleasure to work with you. Thank you for the rating - and good luck!

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