Question about HP PhotoSmart C3140 All-In-One InkJet Printer

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C3140 PRINTER NOT PRINTING - HELP

Hooking up new printer to my new Gateway Computer. The disk for the computer is a 3100. (1) will this disk work in installing my printer. When I try to print my job it keeps telling me I have an error. The windows I have is a windows vista I don't see this window package in the list of windows that you need to have. Will this window work in instaling the printer.

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  • Anonymous Feb 10, 2008

    the computer do not let me instal the printer is telling me it is an error

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How long ago did you purchase the printer? Does it have the "Certified for Windows Vista" logo on the box? If not, it won't work with Vista at all. I checked Microsoft's Hardware Compatibility List and it says the HP Photosmart C3100 series is *certified* with Vista, however it does not say it *works* with Vista. http://winqual.microsoft.com/HCL/ProductDetails.aspx?m=v&g=d&cid=900&sv=&f=86p&pn=HP%20Photosmart%20C3100%20series&oid=31 Per the link, the driver may be part of the Windows Update. Give that a try, as well as HP's website. Otherwise you may need to take it back and exchange it for a Vista-certified printer. Let me know how it works out!

Posted on Jun 08, 2007

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1. open start menu
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No, the message for RAM disk has nothing to do with your issue. RAM disk is an option for that printer, but most users do not have that option, and if you accessed the menu for the 3100 on most of the machines in use you would receive that same error.

Although the printer itself shows " ready to print", this does not mean that your computer is communicating with the printer. In Fact, that message would show up even if you did not have it attached to any computer, as long as it was turned on and passed the self test.

More then likely the problem lies within the computer, NOT the printer.

To test the printers functionality, try printing a menu item, from the "reports" menu. Select either the printer settings, or the PCL Fonts report. When selected, the printer should print which ever report you selected.

One thing you may want to check is to see if there are any print jobs " locked up " in the print spooler on your computer, and also make sure that the printer is not set to "work offline".

To do this, open the control panel, go to your "printers" folder, then double click on your printer.
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if there are any print jobs stacked up, usually it is the top job that had a problem and is "stuck". This will prevent any job sent after that to be held, pending release of that one.

single click the top job and either restart the job, or delete it.

Also, make sure that the printer is not set to work offline by clicking on "printer" from the menu and ensure that work offline is not checked.

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Your router is probably set to DHCP, which reassigns all address.

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If you reinstalled the printer after your system rebooted, you probably have the printer installed more than once.

If you do not set the printer to a static IP address this probably will happen again when it is restarted or there is a loss of electricity.

Hooking a patch cable directly from your PC to Your printer will not work; it will work with a crossover cable and a few minor changes to the settings.

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I don’t think your problem was with your network, as much as it is with the Static address of the printer.

If it is printing for you now the easiest thing to do here to prevent future hassle...
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Good Luck

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