Question about Philips Cineos HTS9800W System
When I put a dvd into player it ejects them straight away
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: DVD will NOT eject!
Looks like it will have to come apart. Can you see how? Usually the top/side casing is simply 5/6 screws 2 each side and 1/2 at the back then slide back away from the from panel. Technical help at Philips may be helpful.
Posted on Jul 02, 2007
SOURCE: dvd player won't open
I had the same problem for my panasonic dvd player (ht540). Neither of the above solutions worked so I found this one on the panasonic website:
1. turn off unit by holding down the POWER button for 10 seconds.
2. unplug the power cord and wait for one minute.
3. plug the cord back in and turn on the unit
4. when the dvd begins to play, press "EJECT".
It worked for me. The site for other troubleshooting is:
Posted on Nov 16, 2007
SOURCE: DVD load / eject problem
This is a solution to all those who have either a DVD which
does not load and which cannot be ejected and also to those who have the system
stuck in MP3 mode. The solution is the same for both problems. Unfortunately
due to the design of the HTS6510 it’s not a simple job but if you are methodical
and take your time then most people should be able to do it.
I personally think the problem stems from dust building up on the laser. I noticed that the extraction fan at the back of the unit draws air, partly, in from the front slot and over the DVD and (Sony) laser.
Anyway I’ll talk you through what I did but please be aware that this is not a screw by screw, connector by connector account.
You’ll need a small torx screwdriver (the unit is put together almost exclusively with a single torx screw size), a very small Phillips screwdriver and a pair of snipe nosed pliers. Also a couple of small bowls to hold the screws in will be a good idea.
Firstly make sure the unit is disconnected from the mains. Then begin by undoing the four torx screws at the back of the unit which are holding the cover on. Then remove the silver plastic side sections by sliding them towards the back of the unit. Under these you’ll see two more torx screws to be removed on each side. Remove these and you can then remove the top cover.
Have a look at the first attached picture. You should see the same thing with the lid off the box. I’ve labelled all of the assemblies up. There are four circuit boards which are arranged two on the top and two underneath these. You will be removing the top two (Audio amplifier board and the power supply board).
The aim of the game is to move the front section (the bit with all the control buttons on) away from the main section so that you can get access the to the DVD housing (this is the player unit where your DVD is housed). The front section is attached to the main section by four plastic clips (the plastic barb to metal slot type). Two are accessed from the base of the unit and more on each side. Don’t unclip these yet because the circuit boards are attached by ribbon cables which attach to the front of the unit . It is these ribbon cables which must be disconnected before the front can be unclipped and access can be got to the DVD unit. There are also a couple of bonding leads which attach the front of the unit to the ain chassis. These have small spade (push on) connectors and are very simple to remove.
You don’t need to disconnect all of the ribbon cables – just enough for you to be able to swing the front of the player out of the way. Make sure you mark any connectors which you disconnect in some way so you remember where they connect to when you re-assemble the unit. I used a permanent marker to put a series of dots on the ribbon end of the connector and board end of the connector. (i.e. one dot on each denotes a pair, the next pair has two dots etc etc.)
Some of the leads which you will need to disconnect are attached to the two processor boards which sit below the two uppermost circuit boards. Gain access to these by removing the four screws (one on each corner) holding the power supply board onto its mounting (there is also a nylon support in the middle of the board – squeeze it with a small pair of pliers to release the board).
Next remove the black plastic insulator sheet below the board. With this board removed, the metal shelf which the Audio amplifier board is attached to can now be removed. Note that some of the screws on the external back of the unit will also need to be removed before you can do this. You don’t need to take the audio amplifier board off the shelf – just remove the shelf and audio amplifier board together.
You should now have an assembly which looks like my second picture. As with the top two boards unplug the connectors on the boards to allow the front section of the dvd player to be moved away from the main part of the system. Again don’t forget to mark the connectors so you know how to re-connect them.
If you have got this far you are doing very well! I then undid the four screws holding the dvd housing and unshipped the entire housing, but with hindsight this wasn’t necessary. There are four Phillips screws holding the top cover of the DVD housing on. Remove these with your Phillips screwdriver and lift off the lid.
You can now remove the DVD / CD. At the same time carefully remove any dust which has accumulated in the DVD housing. Take care not to damage the delicate lens or its assembly. I used a dry cotton bud but a blast of dry air or a lens cleaning brush would be an even better choice.
Once the dust is removed refit the cover the DVD housing and assembly is basically a reversal of the dismantling. Once its all back together switch on and they system will be back to normal. If it doesn’t switch on – open it up and recheck your connectors – most likely one of them isn’t properly engaged.
Posted on Nov 02, 2008
Try the firmware upgrade available on the Philips website:
Posted on Mar 21, 2009
I had this same problem and fixed it by unplugging main power cord from back of unit for 30 minutes and voila, seems fine again
Posted on Aug 01, 2009
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