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Re: "Service Connection Failed"
Check the most obvious things first:
Is the network cable attached and are the lights on/flashing
Does teh machine have the IP info configured properly or has someone fiddled and messed it up?
Is the phone line connected and operational? So many times the cable has got yanked out without being noticed.
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Just set up email as normal, scan doc to pc,check docs or scan folder on pc for scanned doc, open new email and click the attach icon, navigate to scanned doc folder, highlight and press ok, then type address and send.
It is a problem with the network connection, if you are using scan router recheck the configuration settings in case of scan to email check connection with smtp server, port no. ssl on or off and do the connection test, check mail server authentication, rest assured it is not a problem with the machine or GW controller.
have you set up your scan Email account with you page Scope disk with the copier. is the server set up for scan to email. Also check the konicaminolta web site for scan operator manual. Down load the scan programs
It is not possible to email the scanned file directly through the printer. However, you may send fax over the Internet
You may subscribe to a low cost phone service that allows you to send and receive faxes with your device by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) if you: • Dial a special access code along with the fax number, or • Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the device. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.
Some Internet faxing services do not work properly when the device is sending and receiving faxes at high speed (33600bps). If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from High (the default) to Medium. For information on changing this setting, see Set the fax speed. If you have questions about internet faxing, contact your internet faxing services support department.
If you haven't done so, install the cd that comes with the HP Officejet package. Once correctly install, you should go to "All Programs" and locate "HP Solution Center" Click on HP Solution Center, click "Settings", click "Scan settings and preferences", choose either "scan document" or "scan picture" If word document then under File type: locate "PDF(*.pdf) If document is a picture then under File type: locate "JPEG image(*.jpg), click ok. Step 2 Choose between Scan Picture or Scan Document, click accept Step 3 your file is locate under "My scan" Hope that helps
What error code are you getting? Try to scan again and let it fail. Press system monitor, scan, log. Look for jobs with Result of NG. Highlight one and press details. At the top, look for Result: NG (####). It will display an error number there. What is that error number?
751 cannot connect to server 7xx cannot connect ... 8xx could connect, but error... 801 bad user/pw or firewall 802 user/permissions 899 unknown if successful, may be normal
Check additional functions, system settings, network settings, email/ifax settings. Check SMTP server IP and authentication / encryption.
Ignore POP or recieve options as they are for IFAX.
Error 350 means...
The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.
The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
The remote user has pressed the Stop key while the reception was in progress.
Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.
Try this solution...
*Re-attempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
*Disable ECM. Errors may still occur, and may result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved. (To turn off the ECM, simply press the setup button on the pritner, use the right arrow and select advance fax setup on the options. Press ok under advance fax setup. Use the right arrow and select Error Correction Mode. Press ok and select Off.)
*Try sending at a lower transmission speed. (To lower the transmission speed. Press the setup button, go to advance fax setup. under advance fax setup, look for Fax speed. change the fax speed to slow)
After you have done the T/S, try sending a fax again.
Hope this would resolved your issue.