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The printer is designed to do that, so you may not have the printer properly connected/linked or may not have the printer driver installed. Check your manual for setup procedures. If you can't get it working, please provide additional info on the problem. What kind of computer do you have? Is this a new installation or did the printer stop working? How is your printer connected to the computer (USB, Ethernet, WiFi)? Can you select the printer from your computer's print dialog? It is difficult to troubleshoot with no contextual info.
Most of the printers work the same way. Install the software before you connect the printer to the computer. If you are going to use a wireless connection, you need to install the software then connect a USB cable and then continue the installation before disconnecting the USB cable and going to the wireless connection.
The scan buttons on the unit will only work if the full software is installed and set up (scan from the computer first) and the monitoring program is running.
For more specific information, please indicate the connection type and the OS that you are using.
This is a very old machine. They are only designed to last around 3-4 years. Buying another multifunction from HP is a gamble. My office no longer sells due to warranty claims. You should purchase a new Canon Multifunction. Good luck!
1)Disconnect the power cord from the rear of the HP Fax machine. 2)Verify that the phone cable is fully inserted into the fax machine. If your model has a removable
Line Interface Unit
(LIU) where the phone line plugs into, verify that it is securely snapped in place. 3)If the HP Fax model belongs to the
HP Officejet R80 Series
, verify that the cable which goes from the
Automatic Document Feeder
assembly to the rear of the HP All-in-One base is connected.
4)Reconnect the power cord.After the fax reinitializes and it is ready, try to send and receive faxes again.
Remove your printer first and uninstall driver .Then set your ip address, dns and gateway in the computer as given by the internet service provider. And connect to the internet. Then connect your printer and install drivers. If your printer is ok then it should work