Question about SanDisk Sansa e250 MP3 Player

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Sansa e250 does not appear in Windows Media Player when connected

Computer shows found new hardware - but does not show up in media player.

It worked last night - it allowed me to add songs but not to delete them
unit is full and I can play songs on it.

Battery has a full charge

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  • Jamaicankid Jan 28, 2009

    i have sansa e250 and when i plug it in its detects as a unknown device.....and i trired the msc and mtp mode it still doesnt work.....it doesnt show up in windows media player either.......it shows up in devce manager as 'unkown device' but when i tried to update the driver it says driver all ready installed yet in the device status (properties)of the unknown device in device manager it says 'No drivers are installed for this device'. i am using vista 64 bit and the computer is brand new and exceeds all the requirements by far....help please

  • Steve Allison
    Steve Allison May 11, 2010

    Have you checked My Computer, Properties?


    Your player should show up as a removable disk drive, probably with a letter beyond E: since that is normally an optical drive. 

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  • Master
  • 8,596 Answers

Go intothe Settings menu of the Sansa and change USB Mode from MTP mode to MSC mode or vice versa

Posted on Jan 15, 2009

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Sansa e250 MP3 Player: The computer won't acknowledge that my Sansa E250 ...


Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher Download and install the latest Windows Media Player if it's not installed. If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix. Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61 Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207 If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode. Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ......

May 16, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My sandisk e250 sansa mp3 player does not boot. shows only SanDisk logo. My computer also do not detect the player as new hardware.


  1. Turn off player.
  2. Slide HOLD button to locked position (towards headphone jack).
  3. Press and hold RECORD while connecting to the PC.
  4. Release RECORD when you see "welcome to recovery mode" on the player's LCD.
  5. Open My Computer/Windows Explorer and see if you can find a new removable flash drive labeled "16MB-FORMAT".
  6. Right click on 16MB-FORMAT and select New Folder.
  7. Name the new folder "sansa.fmt" (without the quotes).
  8. Wait one minute.
  9. Reset HOLD back to unlocked position.
  10. Disconnect player from PC.
  11. Wait for player to reboot.

Jan 27, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

I was updating my Sansa e250 player while connected to my computer (windows xp), and then when I disconnected it (using the "safely disconnect hardware button), the usual message appeared on the Sansa --...


You will need to get your player into Recover mode.

1) Move "Hold Switch" to "Hold"
2) Press REC switch and power on switch untill the display shows "Recover Mode"
3) Then connect your player to your PC. The player should now show up as a removable drive.
4) Open "Notepad" on your PC and save an empty file named sansa.fmt on that removable drive.
5) Safely remove the drive and move "hold" switch to "No-Hold"
6) The display should say something like "formatting"
7) Then your Sansa will restart in MTP mode.

May 14, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa mp3 won't work on my computer


the problem is you have not installed the drivers yet all mp3 player have to have some sort of drivers in order to run correctly on your pc if you have you sansa e250 disk still around id recomend reinstalling the information stored on that disk and go from there hopefully this helps you

Feb 04, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa E250 how do I put songs onto the mp3


Go to My Computer and then look for the Sansa 250 icon there. If it doesn't show up, unplug the USB cord and plug it in again. Once you have the icon visible in My Computer, click on it twice and open it up. To load content, go to wherever you have MP3 files or whatever and use Windows Explorer to copy the content from your computer to the Sansa. You can also manage it through Real Player or other MP3 players (Media Monkey).

Dec 24, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Cannot delete the songs on mp3


I do mine through Windows Media Player
1)Plug in Sansa
2)Open up Windows Media Player and wait for the Sansa e250 icon to show up under the library. First time, might say 'What device is this' or 'Autoplay'-for autoplay,you click 'sync media files to Sansa e250 using WIndows Media Player'
3)When library shows, click 'Sync' if it is not already there.
4)Just simply click and drag the songs you want from the computer library to the list pane on the side.
5)Once your done, click 'Sart sync'

TO DELETE
1)Plug in
2)Wait for the icon under Library in WIndows Media Player
3)Go to Songs under Sansa e250
4)Right click desired songs and choose Delete. You only want to delete from Sansa e250-nothing else

~loli~

Dec 23, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Trouble revealing & deleting sansa e250 mp3 player files


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Dec 01, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 showing "already on device" with sync but not able to see songs in browsing mode of media player


Sounds like Windows Media Player itself is not recognizing your device:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Jun 26, 2008 | Audio Players & Recorders

1 Answer

Sansa e250 won't show up in devices!


I had the same issue. Brand new Sansa e250 player. My XP SP2 computer would not recognize it. I updated my Windows Media player to version 10. Bingo, all is working now. I previously had version 9. Good luck!

Dec 24, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

My Sansa wont connect


Try downloading the MEDIA MONKEY. Its better than windows media player and itune. It automatically detects any mp3 players and you can synch your e280 without any problem. Whether you are using vista or xp the media monkey is way better than windows media player.

May 05, 2007 | SanDisk Sansa e250 MP3 Player

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