Question about Creative Labs ZEN V Plus MP3 Player

1 Answer

Does not respond

Player locked up while I was using it. I reset it and plugged it into my computer. Computer says player not plugged in. I reset it and it rebuilds library and locks up on same screen. Any ideas?

Thanks
Mikki

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  • 4 more comments 
  • rwilliams19 Jan 11, 2009

    Yes I have removed, restarted and reinstalled the driver and the player is still locked up. The computer still says that it is not connected.

  • jucmnav Jan 12, 2009

    Same problem here, with a V Plus.

  • rwilliams19 Jan 12, 2009

    Yes I have used this port for my camera, not a problem. When I restart the mp3 player it will recognise it for a second and then says it is not connected!

  • seroll Mar 07, 2009

    Yep, I have the exact same problem with mine. I've had it a year and a half and always used the same computer.

  • Brian Perry
    Brian Perry May 11, 2010

    Assuming that you have this plugged into a usb drive, have you tried to connect the player into another usb connection on the computer? Have you got this usb connection to work with any other device besides the sansa? Does windows autodetect the sansa when you plug it in? If it doesn't autodetect a usb device then it's possible that the device is having trouble or the usb jack is having trouble.

  • Brian Perry
    Brian Perry May 11, 2010

    If you are using windows, have you tried to reinstall the driver? Erase the driver using control panel and restart the computer. Reinstall the driver and tell me what happens.

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  • 58 Answers

Hmm... that's weird. Maybe the player itself is shutting off the connection. I suggest you backup the infomation on your player and do a device reset if your device has one to clear out anything that may be in the device causing problems. If that doesn't do it then there could be a problem with the inside electronics.

Posted on Jan 12, 2009

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