Sorry i am not sure where to find the model number on this phone but our phona at our front desk now says Do Not Disturb and so it is not ringing. We are trying to figure out how to remove this. Thak you So much for the hel[p
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Either the voicemail box isn't setup, the voicemail box isn't assigned to that extension, or that extension has forwarding setup that is incorrect. I have no experience with a Nortel phone system though so if you need specifics on how to get into those areas of your system to fix them you'll have to wait for another response.
The Nortel call forwarding (feature 4) is for forwarding the ringing and intercom from one extension to another.ex. if you were going to be working in the conference rm. instead of at your desk,with the forward on to the conference rm. extension, the calls you get at your desk will transfer to the conference rm. phone. Call forwarding through your service provider is done by accessing the telephone line you wish to forward, dial *72 (you should get dialtone reordered)and dial the telephone number to where you want the calls to be forwarded to. the party on where your forwarding the line to has to answer the line for the forward to take place. to remove call forwarding , access the line you have the forward on and dial * 73, you should recieve a stuttered dialtone for confirmation that the service is off