Question about HP Officejet J5780 All-In-One Printer
When I try to print it makes a clicking sound and wont grab the paper
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Posted on Jan 02, 2017
SOURCE: Printer cannot grab paper,
The rollers in these printers go bad all the time. Your best solution would be to take it to a local printer shop and get the rollers replaced.
Posted on Jul 19, 2007
Contacted HP CEO, office getting some interest now!
Re bad paper feeder Did not use main tray feeder until now!
Posted on Dec 20, 2007
Sounds like when you pulled out the paper jam, you misaligned the print carriage. That would produce both the noises you hear and the print quality issues. HP.com has a few web pages on their site that might help. The first one deals with noisy print carriages. Unfortunately, it's not dedicated to just your product, but the steps should generally apply:
Resolving Noisy Print Carriage Issues
There's a separate web page available for troubleshooting crooked or skewed printouts:
Printed Text or images are Crooked or Skewed
If all else fails, unplug the power cord from the printer, wait 20 seconds or so, then plug it back in. That should restart the printer and make it go into a self test which may include a realignment procedure. Watch for any error messages on the display on the printer's control panel. Sometimes to realign, it prints out two test pages and instructs you to place the first printout on the scanner bed and then press Enter.
Go to the following web page and when it opens, scroll down to the section "Replacing the print cartridges", and find step 9 in that section for alignment instructions.
Replacing Print Cartridges
Posted on Oct 14, 2008
Try removing the paper and replacing it with a heavier paper > pull out the 20# copy paper and replace it with 24# bond or 60# offset. ( The 24# and 60# are the same weight just different finishes on the surface ). Assuming your paper tray is one that slides in and out, close they tray firmly. Turn the printer off, wait 10 seconds then turn it back on. If the problem is still there, look VERY closely at the edges of the feed tray / compartment. There will be a very thin wire that the paper will depress when it is loaded into the feeder. If that wire gets bent the paper may not reach it to depress it. The printer does not sense any paper if this happens. Bend the wire outward so the paper can depress the sensor switch. Hope this helps.
Posted on Mar 14, 2009
I have had this problem after printing a large batch of sheets on a heavy matte photo paper. The roller picks up a 'polish' from the surface coating and then fails to grip. I have tried cleaning the roller, with some sucess, but the best solution I have found is to feed through several blank sheets (just page throws in a Word document) of a ordinary 80 gram paper. Doing this between smaller batches of the photo printing seems to keep things flowing.
Posted on Aug 14, 2009
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