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The agitator has a gear like attachment that meets the long shaft up the center of the tub. If the alignment is off and not exactly in place the agitator will move or the gear-like part will wear down, become rounded, or break. The agitator must fit perfectly and tight. A nut on top (under the cap) has to be turned down tight.
Check the splines on the drum. Take the cap off and remove the lock for the nut, take the nut off and you can pull the whole agitator out of the drum. Look at the splines on the shaft and in the agitator. Make sure they are not worn down to nothing.
I had the same problem. Well, possibly...my washer worked, but quit agitating. If that is your problem, then there are a couple of possible ways to remove the agitator. On one model, the cap on top could be removed by unlocking tabs with a screwdriver, then a bolt unscrewed it to free it from the shaft. In another model, the agitator simply had to be pried (and pried, and pried) off. Turned out in both cases that the inside of the agitator was worn badly enough to let the shaft spin free if under any kind of load. Both times, I was able to go to a local appliance repair shop and used appliance dealer and get a new agitator for around $10. Hope this helps you out!!
Hi, You can unsnap the plastic splash ring and see if something is between the tubs. The inner tub turns rather hard anyways. The agitator might have a 1/4" screws in the side of it to hold it onto the shaft of the transmission. If not, just pull the agitator up real hard. Under the agitator is a spanner nut that holds the inner tub in place. I hope this helps you. Please let me know if I can assist you further.
Sounds like the spin tub mounting block is stripped to me. Remove agitator. Remove spanner nut holding spin tub to basket drive. The block is the aluminum piece joining the basket drive shaft. The aluminum block has two square indentions that sit down on two tabs formed on the basket drive shaft. The soft metal wears out on the block and the drive shaft isnt attached to the spin tub anymore. An easy way to test is remove agitator and put in spin. See if shaft spins but not tub spin.Let me know what you find