Question about Dyson Ball HEPA Upright Bagless Ultracompact and Lightweight Vacuum - Iron/Satin Yellow
Hi there, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC24. It's very difficulty to determine the cause of an unusual noise without being able to hear it, so I'd encourage you to get in touch with us directly for further assistance. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have your machine to hand so we can run through some quick troubleshooting checks with you over the phone.
We'll look forward to hearing from you.
Dyson Online Customer Support
Posted on Dec 06, 2012
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.
Posted on Oct 04, 2009
solved this today by folding the upright part back as far as it would go, and wiggling it a little. It clicked back into place.
Posted on Nov 01, 2009
It might be a simple as changing the clutch belt and the drive belt and cleaning out the brush roll. You can get replacement belts here:
Dyson DC07 Belts
Posted on Dec 08, 2009
SOURCE: dyson wont staND UPRIGHT
Hi its Darran at Dyson.
So that we can help resolve this, please call our Helpline on 0800 298 0298. One of our advisors can through some simple checks with you which will hopefully resolve the problem.
We look forward to hearing from you.
Dyson Customer Service
Posted on Apr 19, 2010
Sorry to hear you're having difficulties with your DC14. The brush control of your cleaner includes a safety feature which makes a ratcheting sound to warn you when the brushbar is jammed. For a step-by-step illustrated guide demonstrating how to check for and remove obstructions from the cleaner head and brushbar, please see the link below:
By removing any threads, hair, or other obstructions which may be preventing the brushbar from spinning freely, you should be able to resolve your problem. However, if you've tried this and are still having difficulties, please get in touch with us directly so one of our experts can run through some troubleshooting over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Dyson Customer Service
Posted on Jul 29, 2011
Testimonial: "will let my husband check when he gets home. Thank you for your help."
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