Question about Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson dc24 brushes do not work even when i depress the silver button

My dyson d24 brushes do not rotate even when I depress the silver button. Why would this happen

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  • Alison Lacey Dec 10, 2012

    Hi Jack, the advice you gave me bout my DC24 brushes not working was excellant. Its in full working order thanks to you. Brilliant!!!!!! Thank you so much. Alison Lacey.

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there Alison, it's Jack at Dyson.

DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Posted on Dec 06, 2012

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If the DC18 has a proteted belt then it will have to be replaced by a Dyson engineer or repairer. If the cleaner has a removable sole plate where the beater bar is then remove it and replace the belt - sounds like the belt has snapped and needs to be replaced. if your DC18 is still relatively new it should still be under guarantee.

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Hi its Darran at Dyson.

The brush bar re-set switch would normally resolve this, however as you have tried that, please get in touch with our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) so that we can help resolve this issue for you.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 16, 2010

Dysonteam
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SOURCE: dyson ball dc24 the brush bar is not turning

Hi its Darran at Dyson.

With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, the brush bar should start turning.

If this doesn't rsolve the problem, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

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The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    How do I fix the brush bar reset button on Dyson DC24?


    Hi there, it's Jack at Dyson.

    The reset button will not remain depressed after it's been pushed. Instead, you should hear and feel a click when pressed - it can help to use something like the eraser-end of a pencil. The steps are shown in our video guide below:

    If you've been unable to reset the cleaner head after pressing the reset button as shown, or if you're worried the reset button isn't working correctly, please get in touch as we should be able to help you further.

    You can reach the Dyson Customer Helpline directly by calling us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Please have your DC24 to hand when you call so we can take you through some troubleshooting checks.

    Aug 15, 2015 | Dyson Ball DC24 Bagless Upright Vacuum

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    The brush is not rotating. The grey button that is supposed to initiate some safety mechanism does nothing.


    Hi Jane, it's Jack at Dyson.

    DC24 includes a belt engineered to last the lifetime of the machine in normal use. It's protected by a sensor which shuts off the brush bar for protection if something jams it in use. Usually, following each of the steps shown in our video guide will allow you to reset your machine:

    Press the red reset button on the cleaner head firmly with something like the eraser-end of a pencil - you should hear and feel a click. The brush bar will never rotate when the machine is standing upright, so recline it into the normal vacuuming position before testing it.

    Please note, the silver-coloured switch next to the red/on off switch should allow you to shut off the brush bar when cleaning hard floors or delicate rugs.


    brush-not-rotating-grey-button-supposed-ervmv2jfh2nxkvckdk2aqqfz-1-0.jpg
    If you haven't had any success following these steps, our experts are on hand to provide further assistance. If a repair or a replacement part is needed, they can also confirm if this is covered under your Dyson warranty. When your have your DC24 to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    May 20, 2015 | Dyson Ball DC24 Bagless Upright Vacuum

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    Dyson DC 24 brushbar motor stops working , every so often , I press the reset button then it works for a while and stops again till I press reset again.


    Hi there, it's Jack at Dyson.

    DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like there may be something in the cleaner head which is jamming the brush bar. It's also important to remove any threads or hair from around the brush bar regularly. Please follow the steps shown in our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

    I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com


    Nov 25, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    New Dyson DC24 ball vac 2nd time using brush stopped rotating when caught on short rug fringe/ no mat`l caught


    Hi there,

    Your DC24 is equipped with a sensor which shuts off the brush bar if something jams it. You can reset the machine by following the steps shown in the video below. You may also want to refer to our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.
    If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Apr 30, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Brushes do not go round on DC24


    Hi there,

    I'm sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our online support guide:

    http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

    Use something like the eraser-end of a pencil to depress the reset button, and make sure you push it in firmly until you hear an audible 'click'.

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.

    By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you, and will be able to recommend the best course of action.

    Kind regards,

    Jack
    Dyson Online Customer Support

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    Brushh will not rotate


    Hi there,

    I'm sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our online support guide:

    http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

    Use something like the eraser-end of a pencil to depress the reset button, and make sure you push it in firmly until you hear an audible 'click'.

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.

    By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Sep 11, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    The brush head won't move round


    Hi there,

    Sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our online support guide:

    http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS


    Use something like the eraser-end of a pencil to depress the reset button, and make sure you push it in firmly until you hear an audible 'click'.

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.

    By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

    Kind regards,

    Jack
    Dyson Online Customer Support

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    Does the dc24 have a belt


    Yes it has belt. The dc25 vacuum is same as dc24 vacuum.------------ Click this link below for more details:--- http://howtobyme.blogspot.com/2011/08/belt-on-dyson-dc25-and-dc24-vacuum.html ---------- This will help.Thanks.Helpmech.

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    Brush drive unit not turning, button on side has been depressed as reset, button on handle has power to it and drive appears to have suitable tension which would suggest drive belt has not snapped.


    Hi there,

    Sorry to hear you're having difficulties with your DC24. Although you've already tried pressing the reset button, you might find it helps to use something like the blunt end of a pen or pencil to do this, and make sure you push it in firmly until you hear an audible 'click'.

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver switch next to the red on/off switch.

    Hopefully this should resolve your issue. However, if you're still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and provide the assistance you need.

    Kind regards

    Jack
    Dyson Customer Service

    Aug 11, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

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