Question about Whirlpool GC5SHEXNS Side by Side Refrigerator

1 Answer

Both sides are not cooling

Our son got a snack out in the middle of the night and left the freezer door open. The next morning both sides stopped cooling. What should we look for to fix the problem? Thanks for your help!!

Posted by on

  • 1 more comment 
  • kkruzick02 Jan 11, 2009

    We took off the back freezer wall, and the coils didn't have a speck of ice on them, and look like new. Can you advise what I can try next?

  • kkruzick02 Jan 11, 2009

    Yes, the fan in the freezer runs and the fan by the compressor runs as well. We sweep out the coils in the back by the compressor. We were hoping it wasn't the compressor. Do you have any suggestions? Thanks a ton for your help!!! Kim

  • kkruzick02 Jan 12, 2009

    You have been a great help to me...Thank you!!

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 1,543 Answers

Leaving the door open allowed an unusual amount of moisture laden air to enter the refrigerator, resulting in excessive frost build up on the evaporator. That frost is blocking the cooling coils so air can no longer pass through them. You can fix this by unplugging the refrigerator for a day or so, allowing the frost to melt, or taking the back wall out from behind the freezer shelves and melting the frost off with a hair blower.

Posted on Jan 11, 2009

  • Carl Schulzetenberg
    Carl Schulzetenberg Jan 11, 2009

    Does the refrigerator run? (compressor, fan by the compressor, and, if you open the freezer door and hold in the door switch, does the freezer fan run?)

  • Carl Schulzetenberg
    Carl Schulzetenberg Jan 12, 2009

    When the freezer fan and the fan by the compressor are both running, the compressor should be running also. If it is, (and continues to run the whole time the fans are running) and you have no or very little cooling, you have either a refrigerant leak or a low capacity compressor.(both are basically death sentences for your refrig) If the compressor stops and the fans continue to run, I would suspect a voltage supply problem. (too high or too low voltage) Incorrect voltage will cause the compressor to get hot and stop until it cool off enough to restart. The voltage problem can be caused by a poor electrical connection within the refrigerator, or the outlet, plug, or breaker supplying power. If you are not experiencing other voltage related problem in your house (dim or overly bright lights, motor starting problems, etc.) try using a heavy extension cord to plug refrig into a receptacle which is on a different breaker.

    Another possibility would be a "hard starting" compressor or a bad start relay. If your refrig has an electronic control board, that can cause non-starting compressor also. Aside from checking your voltage, you may have to call a service person to check this unit out. (if the coils were clear of frost, your son is off the hook for causing the problem)

    Don't know how long you allowed your refrig to run after closing door before you decided you had a problem. It could take several hours for it to catch up even if it was working correctly. (if it is working correctly, you should have seen a light frost on the coils when you examined them)

    Now, how about changing my rating to at least a "helpful" ?

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Fridge works intermittently


Some Of These Fridge Freezers If You Open The Door For The Freezer There Is A Switch Between The Fridge And Freezer Door Mine Done The Same And I Had To Replace That Switch It Turns The Fan On When Door Is Closed And Off When Open

Nov 04, 2013 | Refrigerators

1 Answer

Left the freezer door open all night and morning noticed it in the afternoon. Thawed it and now the freezer works fine but the fridge doesn't cool


these fridge freezers have a damper flap which means your fridge will not cool until everything in the freezer is frozen hard again this may take up to two days depending how much you have in your freezer

Regards

Ian

Apr 19, 2011 | Hotpoint Refrigerators

1 Answer

Fridge works but doesn't isn't cooling


I will help but you need to confirm your model number. Is your model the one listed above your post? Let me know, Sea Breeze

Jun 19, 2009 | GE Profile PFS22SBSS Bottom Freezer French...

1 Answer

Freezer door won't open


k i would take say somthing hot or warm that you can melt the ice with (hot water in a contaner) and drag it aacross the ice

Jun 07, 2009 | Maytag MFI2568AES Stainless Steel Bottom...

1 Answer

We left the freezer door open all night by accident two days ago


I turned the fridge side off on mine, and left it overnight (last night!). This morning there is frozen stuff in the freezer. I think the compressor motor just needed ALOT of time to cool down b4 it would work properly again

Jan 11, 2009 | Whirlpool GC5SHEXNS Side by Side...

1 Answer

Freezer not freezing


Because it stopped cooling so fast, over night, I would make sure the compressor is running and the condenser fan motor that sits next to it.

Jan 10, 2009 | Maytag MZD2766GES Side by Side...

1 Answer

JENN-AIR BLOWS WARM AIR


hi thanks for the question the freezer is more than likely frosted up now with the door left open the drain hose from freezer is clogged shut down let thaw remove panel at the back of fridge allow 24 hrs to thaw clean out the drain tube re level the fridge so that if the door is left open the door will close by its self raise the front legs to achieve this thanks the appliance doc

Aug 12, 2008 | Jenn-Air JCD2389G Side by Side...

Not finding what you are looking for?
Whirlpool GC5SHEXNS Side by Side Refrigerator Logo

233 people viewed this question

Ask a Question

Usually answered in minutes!

Top Whirlpool Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4636 Answers

Dan Webster
Dan Webster

Level 3 Expert

8205 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Whirlpool Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...