Question about Nikon Super Coolscan 5000 ED Film Scanner

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Vertical banding Scanner works fine with film strips, but has vertical banding when scanning mounted slides. No banding if scanned matte side up. Nikon says send in for repair but its out of warranty and works with film strips. Suggestion?

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  • Harryar Mar 29, 2008

    I have just (7 days ago) bought a new Nikon Super Coolscan 5000 and I went to the shop to pick it up to avoid transportation. However after the first 40 odd kodachrome slides at various settings which were OK, I now get the verticle banding, initially on single scan, but now also on multi-sampling. It surely can't be the machine and this problem appears common on other forums, so their must be a logical solution. What is it Nikon?? Oh yes, I am using Nikon Scan 4.02 and have tried various ages of slides from my collection and am about to install the negatives scanner insert into it, to see if there is a similar problem with colour negatives, but from other forums it appears to be framed slides only that have this problem.

  • wjwalrus Jul 08, 2008

    Mine is brand new, just out of box and is showing vertical banding (closely spaced vertical black lines) on the entire frame. It always occurs at default resolution (4000 px/in) but not at low resolution, such as below 2000 px/in. When the banding occurs, it makes the entire frame appear very dark due to all the black lines. When you zoom all the way in, you can clearly see why. I've been scanning only mounted Kodachrome 64 (daylight) slides. I was a little surprised by Nikon's response after I sent them my scanned samples - they asked me to try multi-scan mode, and to look for defects in the slide by using a magnifier (the slides look fantastic under a microscope). There is no difference at all when doing multi-scan (all the way up to 16x). I also get an error message at every startup that says I need to remove the slide tray, then it says that auto focus is not working. I have my RA number to return it, but now I wonder if the next one will have the same problems.

  • magbjo Sep 26, 2008

    I have the same banding problem. Is there any fix for it or do I have to send it in for repair?

  • Peter219 Oct 31, 2008

    Exactly the same, brand new Coolscan 5000, every other horizontal pixel is not scanned and remains black so that at 1600% zoom it gives vertical black lines over the entire scan.
    Also the same initial nonsense about removing the slide tray and not being able to focus. 4.02 update to software and no firmware updates are available.
    Nikon tech support are worse than useless and don't even have access to their own databases...maybe you don't have enough memory, perhaps the CPU is choking....... (I have a dual processor and 2gb memory)
    How did others resolve this problem? Did a replacement scanner solve the problem?

  • nikond2x Jan 12, 2009

    Exactly the same problem. I tried different softwares, and found that vertical banding disappears vith Vuesscan, but remains with Silverfast. So it must be a Nikon driver problem, as Silverfast uses Nijon driver library.



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Well not a complete solution but. . . It will help. 1st Digital Ice will screw up when trying to use it's infrared on Kodakrome so either don't use it or better yet don't use Nikons scanner utils. I use both Silverfast and Vuescan and will never look back yes they both solved this but the real issue is inside but do download a trial of vuescan before you go any further.
Your problem might be a cleaning of the mirror since mounted slides might "curve" in the frame differently and accentuate this issue. Look at this site I clean mine once every 6000 scans which works out to about once or twice a month.

I also recommend (a must do) is run your scanner on its side if you own a sf-210 feeder you already are so look at how this unit attaches on nikon's site or in your manual and do it. This way the guts are on their side (mirror not lying almost flat for all the dust to fall onto it).
Good Luck

Posted on Nov 14, 2008

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You must have to send it for repair. You will be charged a little for repairing. Thank you.

Posted on Aug 14, 2007


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by shutterup

I solved my problem.
It's pretty personal, but I hope it can help others.
First: I might have created the problem myself because I slightly adapted the slide-mount.
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