Question about Canon MultiPASS MP360 All-In-One InkJet Printer

1 Answer

The machine give me a massage said put in cartridge and I already change the ink and put it in

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  • ghensel Feb 17, 2009

    set up button ? tools? This option does not exist on my MP360.

    Trying to fix problem "put in cartridge".

    Can anyone assist please.

  • umpila Feb 22, 2009

    MP360 printer alarm flashes and gives message "put in cartridge". Cartridge is in, even replaced with new one. Still gives the message. What to do next?

  • mich_0728 Mar 22, 2009

    my Canon imageclass mp360 has the same problem.

    The alarm light keeps coming on, and on the screen "put in cartridge" keeps flashing but the ink cartridges are new and I didn't do anything different to what i usually do when i change the ink cartridges and I bought the right canon ink cartridges...

    I hope someone is able to help because I can't seem to find any solutions on the net when i google, and my printer is still in such new condition it would be a shame and a waste if i had to replace it already... :(


  • Kis-1 Apr 28, 2009

    Canon MP360, "Put In Cartridges" error keeps flashing. This is the second print head I've used with this machine, new ink cartridges, I've unplugged and reset, nothing seems to help

  • mich_0728 May 11, 2010

    unfortunately, 'findmeifucan' your solution wasn't able to solve the problem for my printer.
    but thanks for trying to help.



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1 remove ALL ink cartridges and close all covers
2 unplug power cord from back of printer
3 wait 4 minutes
4 plug power cord back in and wait for 10 minutes
5 when prompted install ink cartridges and wait a few minutes

click the setup button on the front of the printer scroll down to the tools menu and then run clean print head 3 times and last of all run align printer 1 time.

Posted on Jan 11, 2009


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1 Answer

On my Pixma printer lights B and C are flashing . It will not print but said that the black ink is running out. I have put a new cartridge in.

Good day,

It sounds like you have bought compatible cartridges for your printer.
There is a very easy reset to do, then your printer will print but it will not show how much ink is still left in the cartridges.

Step 1:
Try printing something, if the page print, then continue to print till the printer give an error that say the "the ink has run out".

Step 2:
If that message comes up (the ink has run out) then there is an red button on your printer. Its an circle with an upside-down triangle.
Hold that button till the massage on the printer disappear.

Step 3:

Wait until the page that you wanted to print comes out.

You will be able to print normally from there, if the prints become light, then you need to replace the cartridges or have it refilled.


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H have you tried putting the old ink cartridge back in but give it a gentle shake first and see if it gives same message also what are the new cartridge are the genuine or not let me know then i can assist you further ok

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With the power turned on, do the following:
  1. Open the ink cartridge cover (the carriage should move to the right to access if not already there
  2. Pull the lock release levers down
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That is the procedure for changing an ink cartridge. Thank you for using Fixya and please remember to return to rate the answer you've just been provided.

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Hi, its sad to say but the printer sounds that needed to be send to the nearest service center in your area. You already reseat & replace the ink cartridge and issue still present. Please call your printer manufacturer so that they can give you more options aside from sending it to service center. Thank you so much,


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did you watch the display after replacing the cart?
Very often the machine asks if you have changed the cart and demands an answer (1 for yes).

You can try to do an update of the firmware, too. Go to , choose your country and then your machine. Download a small update tool and run it.

If it aint getting better:
Do unplug from power outlet (even though you have done already) wait 10 Min. leave scanner cover open and take all carts out. Plugin to power again and leave scanner open. Wait uintil machine gives a warning signal. Reinsert carts and close cover: now watch the display and give always the answer YES(1).

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I would take out both cartridges and put them in again. Realign the printer and the error codes should remove themselves. Try turning the printer off and on before puting the cartridges in again. That may make a difference. You can let your computer know not to tell you when the ink is low too. Let me know how this work for you.

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The ink snaps pretty hard into this unit. Make sure take the little clear tape off of the bottom of your ink cartridge. Open the fax machine, if there is already an ink cartridge there, you have to pop it out. Pull it from the top colored part of the cartridge. Take your new cartridge with the side with the number on it facing you, and just push it in. It's easy, it just might seem like it's not going in right because it is kind of hard, you have to push it a bit to get it to snap in.

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