- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Try resetting your wireless router. Power cycle it through.
lost Internet access on all devices
unable to go online
no Internet connection on router
router Internet LED symbol is amber
To powercycle your home network:
Turn off the router by unplugging it. If you have a modem and router in one device, turn it off then proceed to step 3.
Turn off the DSL or cable modem for three minutes.
Note: Some modems are equipped with a backup battery. If your modem have one, please remove the backup battery to completely turn off your modem. For common cable modems equipped with backup batteries, please see Performing a full reset of cable modem with battery backup
Turn off all computers attached to your network.
Turn on the DSL or cable modem first and let it boot. Let it complete its connection to your ISP before proceeding to the next step. One of the indications that the modem have completed its connection is by seeing a green light on the modem. If you have a modem and router in one device, proceed to step 6 after it connects to your ISP.
Once the modem completes the connection to your ISP, plug in the router. Let it complete its power on test before proceeding to the next step.
Restart your computers.
To connect to the Internet you need a few extra things aswell as a network or wireless card and install the LAN or wireless driver. 1. You need to sign up with an Internet service provider. 2. Connect a LAN cable from your computer to the DSL or cable modem 3. You need a DSL or cable modem and connect and configure the modem to inaccordance with your Internet service provider's instructions. 4. Install Internet Explorer if it has not been done. 5. If everything has been done correctly, when you open Internet Explorer youcan access the Internet.If you have a wireless router and it is connected to the DSLor cable modem then - To connect to yourwireless router, the router needs its wireless settings to be configuredwith the SSID, encryption key etc., also the wireless cards in all thelaptops/computers needs to be configured with these router's wireless settings.Then the laptops/desktop computers can communicate with your wireless router.
we need more information then this.
What make and model laptop, operating system etc.
How are you wanting to connect (wired or wireless) which make and model modem you have and they type of internet connection (ADSL, cable etc)..
Please connect your computer directly to your DSL / Cable modem and check if your internet is working fine, if not turn off your modem and restart after a minute or two.
Now check again if the internet is working by directly connecting your laptop to your modem. if it is not working, contact ISP. if it is working, turn on your router and check if your wireless connection is working.
If you wireless connection is still not working, please check if you have plugged the modem to the internet / WAN port behind your router.
Also try logging to your router page (refer to manual for procedure) and try changing the wireless channel.
I would start my first rebooting the main modem. Once that is up, reboot the wireless router. Once that is uo, reboot the laptop. Try to connect.
If that does not work, eliminate the wireless router and connect the laptop directly to the modem via Ethernet cable and reboot the computer again and see if it works. If it does, then it is something with the wireless router. If it doesn't, i would contact the provider so they can verify that they can see your modem on their network. If they cannot, they will advise you further (hardware/cabling issue). This is all assuming that nothing has been changed on any settings of the laptop, router or modem.