- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I had this same problem. The brush roll wouldn't spin, smoke came out, and it smelled like burning rubber. I changed the belt thinking that would fix the problem but it didn't, so I took the belt back off and checked the motor shaft in the back and found a whole bunch of hair wrapped around the shaft. Once I cut out the hair with some scissors and replaced the belt, everything worked like normal. I hope this helps.
Take either the plate over the brush roll off, if it doesn't come off, then the top cover comes off, should be 2 or 3 screws on the top to remove. Then you can get to the belt and brush roll. Check the brush roll, make sure the ends turn freely, if not replace it. The belt is either broke or stretched to the point that it won't turn the roll, replace it.
I just replaced the belt on my Eureka The Boss Smart Vac (Model 4870D). I purchased a namebrand Eureka R belt from a local vendor. I did my best to follow the instructions printed on the bottom of the machine. I turned on the vacuum cleaner and the belt brush was spinning! I dropped it into vacuuming floor mode and the belt wouldn't spin no matter what level I put it on.
I called the manufacturer (1-800-282-2886) and spoke with a very nice woman on the phone. While I was speaking with her I noticed that a silver screw was lodged within the "brush roll control" yellow selector switch. With some shaking it became dislodged and I was able to put the "brush roll control" into the hard floors setting and turn the "carpet height adjustment" all the way to the right, so that it was facing the word "low." I then followed the instructions for replacing the belt again.. (1) remove base plate (2) remove brush roll (3) place new belt around motor shaft and then around brush roll (4) insert left side of brush roll before right side (5) rotate brush roll to be sure belt is centered (6) replace base plate, making sure to insert under 4 little tabs before securing with screws.
It appears that it is very important that the carpet height and brush control adjustment are set to their highest point possible (hardwood setting) in order to get the brush to roll in a carpet setting.
"R" is the correct belt for the 4870 and should be correct for all other 4800 models.
Thank you for posting your problem to this website. If I hadn't seen that others were having trouble, I would have just given up. I hope this long post helps someone that was in my situation.
There are 2 or 3 screws on the top to take out and the top cover will come off. Belt is #61120A U long life, brush roll if you need it is #62365-2. If the brushs look ok and the ends turn freely, then it is probably ok. The belt goes around the brush roll then up to the motor shaft.
The top comes off to get to the belt and brush roll. Did you check the brush roll to make sure that the ends turn freely, or is one not turning, the belt is a lon life "U" part #61120A. The brush roll is what drives the vacuum, but if brush roll or belt is bad, then it won't drive it.