Question about HP LaserJet 1020 Printer

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HP officejet g85 doesn't scan to Word 2003

I upgraded my Word 2000 to Word 2003 and now my G85 doesn't recognize 2003. Is there a patch?

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This has nothing to do with Microsoft Office.
unistall the printer from start>>control panel>> add and remove program.
reinstall the printer software, and connect the printer by following the on screen pormpt.

Posted on Jan 29, 2009

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If its not recognizing the cartridge you probably need to go inside and clean the contacts. Best thing to use is ordinary rubbing alcohol but you should also get a can of dry air from best buy or similar place to blow out any areas you can reach. If you need instructions on how to take the machine apart email me at sanglemyer36@yahoo.com

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might need a software to upgrade check this out
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu03082&cc=us&lc=en&dlc=en&product=60399&dlc=en&lang=en

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