Question about Dell 962 Photo All-In-One InkJet Printer

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Paper exit tray broken

Cat knocked the printer off the shelf - still works fine but the paper exit tray broke. Know where I can get a new one and how the heck do I reinstall it? Nothing in the manual about it, looks like it was pre-installed and not meant to be replaced.

drh

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Ebay might have another printers like yours that you can buy cheap
.r got to dell there's a phone no for customer service there. and if it looks like it was installed at the factory it might be part of the printer case.

Posted on Jan 11, 2009

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Yesterday morning my cat managed to knock my already temperamental MP620 off the shelf and it crashed to the floor. Nothing is apparently broken, but I cannot clear the "paper is jammed" message. Perhaps...


You probably broke the sensor that detects "paper is jammed",
such that it is returning that signal even when it should NOT be returning that signal.

Find the sensor -- maybe, it is something "mechanical" that is just "stuck" in the "wrong" position, and "clearing" that sensor will reset it to "no-jam" status.

Or, replace the printer, since it probably would be more expensive for a printer-technician to repair, than to replace it.

Sep 02, 2010 | Canon PIXMA MP620 All-In-One InkJet...

2 Answers

I broke the paper tray on my Ricoh AP 2000; need a replacement


Everything is repairable! Between epoxy, super glue, model glue (works better on the plastics it's designed for) and Duct Tape!?!? Yankee Engineering!!, Come on. :^D

But to answer your question: eBay

Aug 24, 2009 | Ricoh Aficio AP2000 Laser Printer

1 Answer

13 Paper Jam - but there is no paper inside!


I have a long solution (possibly) to your issue:

Error 13 Paper Jam
  • Paper jams can occur in 3 places: Entry, registration and exit.
  • If the paper isn't picking up out of the paper tray, visually inspect the pickup roller. If it looks shiny, replace it. You should also replace the separation pad as they work together. On the 4L/4P/5P/6P the pickup roller has a plastic shaft that breaks. You'll have to replace the whole pickup assembly. This requires major disassembly of the printer. Check our printer repair kits for your model printer. If you don't see it listed, email us.
  • If you have an HP 4/4+/5 with an optional 500 sheet feeder that's jamming, check the balance knob adjustment. Center it with a full **** of paper for proper operation.
  • If the paper is jamming at registration or anywhere between pickup and exit it could be a number of things. Check the paper path for torn bits of paper or label residue. On the II/III series, remove the metal registration guide plate (2 screws) and check underneath it. If the pickup rollers are moderately worn, the paper will stop just short of the registration roller. On the 4L/4P/5P/6P remove the screw holding the oblique roller assembly (Inside front of printer) and pull out and inspect the assembly and the area under it. On the HP 4/4+/5 pivot up the metal plate and check underneath it. Check the roller assembly on the left side for torn scraps of paper (a flashlight or torch is necessary).
  • Make sure paper cassettes are firmly seated, corner tabs aren't bent. Some trays have lifting springs that could pop out if tray has been dropped.
  • On HP IIP/IIP+/IIIP printers if the paper scrunches up at the toner cartridge you'll need our Inside Accordion Jam Repair Kit.
  • Check your software settings in the program you are attempting to print from. Do you have the correct paper size specified? If you have a different paper size than what is in the tray, you'll get a paper jam.
  • Exit jams are frequently caused by exit sensors. These sensors are typically mounted on the fuser assembly or adjacent to it. They are plastic arms that block and unblock an optical sensor. The arms can get stuck or knocked out of place when clearing paper jams. The optical sensors can also get dirt blocking the photo cell. Clean the sensor and check for free movement and proper installation of the sensor arms.
  • On HP II/III series exit jams are mostly caused by worn gears. The best way to troubleshoot this is to defeat the door interlock (see door interlock photo on troubleshooting page). Press down on the arm on the top right of the fuser. Initiate a test page. While holding down the arm, press one of the metal cartridge detect switches just below the door interlock. Watch the movement of the gears. You will get a 51 error because the door is open. Recycle power to get rid of error. There is an arm gear on the lower right of the fuser that can shed teeth. There is also a 14 tooth gear below the large gear on top of the fuser. You can also manually rotate the large gear and check for binding or crunching. If that happens, then replace the 14 tooth gear. On the door, there are some delivery coupler gears that mate with the fuser and drive the exit roller. Check the gears for excessive wear. Replace if necessary. If the paper gets almost all the way out and jams, replace the exit roller or the exit roller assembly. If the error occurs after fuser replacement, check and see if the connector on the left of the fuser is properly mated with the one in the printer.
  • On HP IIP/IIP+/IIIP printers if the paper has accordion folds on the bottom and jams on exit, order our Top Output Accordion Jam Repair Kit.
  • On HP 4/4+/5 printers the most common cause of exit jams is the exit assembly. Order our 4/4+/5 Exit Jam Repair Kit. Exit jams in the fuser can be caused by a broken fuser drive gear or a broken gear on the fuser. Remove the fuser and check the gear inside the printer for broken teeth. Manually turn the gears on the fuser and check for smooth operation. Check the paper exit sensor arm for proper mounting and free movement.
  • Check to make sure the rear door is closed on the printer. Open doors can cause 13 paper jam indications.
  • On the 5L/6L check the registration sensor arm below the pickup roller. Also check the exit sensor arm (bottom center of the fuser). These arms frequently get stuck or dislodged clearing paper jams. On these printers, if you are experiencing frequent paper jams, order our 5L/6L Multi-Sheet/No Feed Repair Kit
All this comes from:

http://www.fixyourownprinter.com/reference/errorcodes/hp

Good luck with it, I love the HP LaserJet 4 series of printers. I used to warm my coffee on the top of the fuser when I was doing large print jobs :-)

If this information helps, please give me a rating, thanks!

OpenSource13

Apr 07, 2009 | HP LaserJet 4 plus Printer

1 Answer

Installed new 084K18470. Error e2-3 will not clear.


E2-3 is paper jam at tray 3 check paper path as paper exits this tray.
-Carl, please let me know if this helps.

Jan 21, 2009 | Xerox Phaser 4500/YDX Printer

1 Answer

I do not know how to the put the paper into the printer


1). fan the paper
2). there is a paper tray under neath the conrol panel. flip up the cover, pull out the extender.
insert the paper short side in (8 1/2 x 11)
3).squeeze the slide paper guides on the side of the paper tray rest against the edges of the paper.
4).puhs in the paper entender, lower the tray cover.
5). entend the paper exit tray stop on top of the paper tray tocatch the paper as it exits.

Nov 13, 2008 | Dell 946 All-In-One InkJet Printer

1 Answer

Lexmark X6570 printer - Cleared paper jam. No paper scraps visible anywhere in printer. Continue to get error message to clear paper jam and then press the "check" button. Does not reset. ...


Ok, the paper jam could be due to one of the following:
  • Check for paper in the paper tray
  • Check the size of the paper in the paper tray to see if it is the same as what the printer is set for.
  • Defective D-roller
  • Debris in the paper path
  • Gears not turning or broken gear
  • Defective paper tray
  • Broken input sensor flag
  • Defective input sensor board
  • Defective system cable 2
  • Defective system board
  • Exit Sensor flag (Fuser)
  • Exit Sensor board (Fuser)
  • System cable 1
First try a hard reset - unplug printer from power source, wait a minute and replug. If it still does not work, uninstall the driver, reboot PC and reinstall (or download latest version from lexmark.com.

If there is no bit of paper or debris stuck in the rollers, it would indicate something more serious, and in need of servicing. If your machine is under warranty, I suggest you take it back to the shop and get it replaced.

If your warranty has run out, then you'll either have to get it serviced or buy a new printer (whichever works out cheaper for you)

Hope that helps!

Nov 11, 2008 | Printers & Copiers

1 Answer

Paperless paper jam


Ok, the paper jam ERROR could be due to one of the following:
  • Check for paper in the paper tray
  • Check the size of the paper in the paper tray to see if it is the same as what the printer is set for.
  • Defective D-roller
  • Debris in the paper path
  • Gears not turning or broken gear
  • Defective paper tray
  • Broken input sensor flag
  • Defective input sensor board
  • Defective system cable 2
  • Defective system board
  • Exit Sensor flag (Fuser)
  • Exit Sensor board (Fuser)
  • System cable 1
If there is no bit of paper or debris stuck in the rollers, it would indicate something more serious, and in need of servicing. If your machine is under warranty, I suggest you take it back to the shop and get it replaced or repaired under warranty.
If your warranty has run out, then you'll either have to get it serviced or buy a new printer (whichever works out cheaper for you)

Hope that helps!

Sep 12, 2008 | Lexmark E320 Laser Printer

1 Answer

Paper Jam in R300 Epson Stylus which I can't clear


Look for any debris, bits of paper, etc in the printer. You can try using a can of compressed air to blow out any debris inside. Should that fail, try a hard reset: Unplug printer from PC and power source, wait about 5 minutes and reconnect everything and see.

The paper jam error could be due to one of the following:
  • Check for paper in the paper tray
  • Check the size of the paper in the paper tray to see if it is the same as what the printer is set for.
  • Defective D-roller
  • Debris in the paper path
  • Gears not turning or broken gear
  • Defective paper tray
  • Broken input sensor flag
  • Defective input sensor board
  • Defective system cable 2
  • Defective system board
  • Exit Sensor flag (Fuser)
  • Exit Sensor board (Fuser)
  • System cable 1
If there is no bit of paper or debris stuck in the rollers, it would indicate something more serious, and in need of servicing. If your machine is under warranty, I suggest you take it back to the shop and get it replaced.
If your warranty has run out, then you'll either have to get it serviced or buy a new printer (whichever works out cheaper for you)

Hope that helps!

Jul 04, 2008 | Printers & Copiers

1 Answer

Hp 3800dtn standard top bin full remove paper error


Maybe your paper sensor flag is stuck or broken if you pull the tray out of the machine there should be a little black plastic sensor flag hanging from the top middle of the slot where you pulled the tray out from if its stuck up or broken the tray will always sense its full of paper.

Jun 20, 2008 | HP LaserJet 3800dtn Printer

1 Answer

Paper jam


There is a sensor in the back that lets the printer know the paper has exited the fuser. It is probably broken off if paper is getting stuck back there.

Also check for paper remnants that are jammed. This may require removal of the fuser.

Mar 13, 2008 | Dell 1700n Laser Printer

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