Question about Brother Office Equipment & Supplies
After removing two stapled pages from the document feeder (by pulling them out back to where they came from), I get the error "Document Jam" and a message saying to clear the jam and press Stop. I cannot find any paper anywhere in the document feeder. I can feed stiff paper through it, but that doesn't help. I can print, but not select Copy or Fax. Power cycling (disconnect from AC for a few minutes) doesn't help. Resetting the printer did not help. Might the paper sensor have been damaged or dislodged? How can I check that?
Posted by Anonymous on
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Posted on Jan 02, 2017
Here is the service manual it should help :
Posted on Oct 31, 2007
SOURCE: fax fixable? error msg
We call the moose method of clearing paper jams, the RCMP method, cuz they only know how to shoot to kill. You did good. Except, there is no such thing as "Bending" anything. The term is "re-form."
Posted on Dec 24, 2007
SOURCE: KEEPS FLASHING DOCUMENT JAM!
check these locations carefully
1- where you feed the documents there is a sensor lever to detect a document, look carefully and push on it gently it should go back in place ( spring action)
2-before the drum there should be one
3- there is one in the fuser, YOU MUST look for the sensor usually after a jam a piece of paper is torn off and left on the sensor ( hopefully it was not broken off)
Posted on Jan 14, 2008
Make sure there is nothing caught where the documents go it. List up the scanner cover and look inside. It may need a separator pad or clean the feed rollers with some alcohol. Lawrence
Posted on Apr 23, 2008
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